Jennifer Freeman
Celina,OH
Summary
Detail-oriented professional with 20+ years of experience and a proven knowledge of customer communications, conflict resolution and customer needs assessments. Aiming to leverage my skills to successfully fill a position with your company.
Overview
25
25
years of professional experience
Work History
Outreach Specialist
Mercer County Council On Aging
04.2022 - 05.2024
- Complete home based Individual Needs Assessment for clients requesting services through the center; follow up on referrals from dr's, hospitals and other agencies.
- Provide education and consultation of MCCoA services and activities; link client to available services and programs by direct help or referral.
- Knowledge of Medicare/Medicaid and Social Security; link clients to benefits as well as serve clients during Medicare Open Enrollment.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
Community Specialist
Northwestern Community Action Commission
09.2021 - 04.2022
- Acquire and maintain knowledge of all emergency assistance program guidelines.
- Complete intake with potentially eligible consumers for CSBG/CAARG funding.
- Assess client need, complete applications, obtain and review all required documentation.
- Contact utility companies, landlords and community partners to advocate on behalf of client.
Activity Specialist
Goodwill Columbus
11.1999 - 08.2016
- Instructed individuals in activities such as art, music, dance and sports designed to meet their specific physical or psychological needs.
- Instructed individuals in the completion of contract projects or other assigned work where job performance was critiqued and analyzed for possible community placement.
- Observed and recorded individual participation, reaction and progress, allowing for modification during sessions.
Education
Bachelor of Arts - General Studies
Ball State University
Muncie, IN05.1996
Timeline
Outreach Specialist
Mercer County Council On Aging
04.2022 - 05.2024
Community Specialist
Northwestern Community Action Commission
09.2021 - 04.2022
Activity Specialist
Goodwill Columbus
11.1999 - 08.2016
Bachelor of Arts - General Studies
Ball State University
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