Jennifer Freeman
Highgate Center
Summary
Motivated Receptionist and Accounts Receivable Specialist experienced in multitasking and time management. Enhanced operational efficiency through strong communication skills and organized record-keeping. Delivered results in credit, collections, and cash application by accurately posting payments and maintaining current accounts.
Overview
24
24
years of professional experience
Work History
Account receivable specialists
Green Mountain Energy Supply
Colchester
05.2026 - Current
- Managed accounts receivable processes for energy supply customers.
- Reviewed customer invoices for accuracy and compliance with company policies.
- Coordinated with internal teams to resolve billing and payment discrepancies.
- Research new customers and set up accounts
Bookkeeper/Small Business Co-Owner
Junior's Autobody Sale's & Service
04.2004 - Current
- Managed accounts payable and receivable to ensure timely processing and accuracy of financial transactions, contributing to overall cash flow management.
- Prepared monthly financial statements to provide insights into operational performance, aiding management in informed decision-making.
- Reconciled bank statements with internal records to maintain accurate financial reporting.
- Implemented cost-control measures, identifying discrepancies and improving overall financial efficiency.
- Prepared invoices and processed payments.
- Managed all incoming mail, ensured payment of business bills, and dispatched invoices and packages.
- Created and organized new customer files for accurate record-keeping
- Executed filing tasks to streamline document retrieval, enhancing organizational efficiency.
- Completed annual tax paperwork to ensure compliance
Front Desk Receptionist
Smile Doctors
12.2024 - 03.2026
- Oversaw front desk operations, facilitating timely patient check-in and streamlined scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated appointment schedules with dental practice management software, enhancing daily workflow.
- Maintained organized patient records, ensuring compliance with HIPAA regulations and confidentiality standards.
- Collaborated with dental professionals to streamline communication regarding patient treatment plans and follow-ups.
- Handled high-volume phone calls, efficiently directing inquiries to appropriate personnel.
- Coordinated referrals to and from dental offices to streamline patient care and enhance collaboration.
Mom
Stay At Home Mom
03.2012 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Call Center Representative
State Of Vermont
02.2023 - 09.2023
- Handled inbound calls, addressing customer inquiries and concerns effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided accurate information regarding state services and programs to enhance customer understanding.
- Utilized CRM software to log interactions, ensuring comprehensive records of customer communications.
- Collaborated with team members to streamline processes and improve response times for service requests.
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Volunteer
CVOEO
12.2022 - 02.2023
- Assisted clients at food shelf, facilitating access to heating and electrical assistance services three days per week.
- Sorted and organized donated clothing and home decor items for distribution to clients in need.
- Performed light clean-up tasks to maintain a tidy environment.
- Processed and filed documents, enhancing office organization and efficiency.
Mail Processing Clerk
Oryza Group
08.2016 - 09.2018
- Operated high-volume mail processing equipment to ensure timely sorting and distribution.
- Maintained accurate records of incoming and outgoing mail for accountability.
- Monitored workflow processes to identify areas for improvement and optimize efficiency.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Developed and maintained standard operating procedures for consistent mail handling practices.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Worked with large sums of money.
Data Entry Clerk
FCi Federal
03.2012 - 08.2016
- Entered and updated data in electronic systems to maintain accurate records.
- Reviewed documents for completeness and accuracy, ensuring compliance with organizational standards.
- Coordinated data entry processes to enhance workflow efficiency and reduce errors.
- Trained new staff on data management systems and best practices for data entry tasks.
- Worked with large sums of money
Front Desk Receptionist
Liberty Propane
04.2002 - 03.2006
- Maintained organized, clean front office to provide a professional and welcoming environment for visitors and employees.
- Greeted customers, answered phones, returned calls, processed collections, and completed filing tasks to support smooth front office operations.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Completed daily bank deposits
- Generated, and billed all delivery fuel tickets, as well as the work orders.
- Documented service order details
- Made calls to collect outstanding payments
Education
High School Diploma -
Missisquoi Valley Union High School
Swanton, VTSkills
- Accounts receivable
- Payment processing
- Invoice processing
- Data entry
- Data management
- Payment negotiations
- Payment posting
- Credit and collections
- Payment negotiations
- Debt collection
- Account recovery
- Charge discrepancies
- Record keeping
- Data accuracy
- Document management
- File management
- Office organization
- Filing
- Sorting mail
- Mail distribution
- Appointment scheduling
- Meeting arrangements
- Administrative support
- Clerical support
- Microsoft Excel
- Accounts receivable software
- Word processing
- Multi-line telephone systems
- Email correspondence
- Customer service
- Client relations
- Visitor relations
- Customer inquiries
- Complaint resolution
- Attention to detail
- Time management
- Work prioritization
- Multitasking and organization
- Effective planning
- Team collaboration
- Teamwork
- Problem solving
- Listening skills
- Verbal communication
- Listening skills
- Conflict management
- Phone etiquette
- Relationship building
- Data confidentiality
- Investigative research
- Transaction adjustments
- Payment disputes
- Statement preparation
- Bookkeeping
- Scheduling
- Effective communication
- Bookkeeping
- Statement preparation
- Debt collection
- Accounts receivable
- Microsoft Excel
- Transaction adjustments
- Data inputting
- Payment disputes
- Attention to detail
- Teamwork
Timeline
Account receivable specialists
Green Mountain Energy Supply
05.2026 - Current
Front Desk Receptionist
Smile Doctors
12.2024 - 03.2026
Call Center Representative
State Of Vermont
02.2023 - 09.2023
Volunteer
CVOEO
12.2022 - 02.2023
Mail Processing Clerk
Oryza Group
08.2016 - 09.2018
Mom
Stay At Home Mom
03.2012 - 12.2025
Data Entry Clerk
FCi Federal
03.2012 - 08.2016
Bookkeeper/Small Business Co-Owner
Junior's Autobody Sale's & Service
04.2004 - Current
Front Desk Receptionist
Liberty Propane
04.2002 - 03.2006
High School Diploma -
Missisquoi Valley Union High School