Jennifer Fugiel
Kitchen Associate/Customer Service
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Tjmaxx
04.2022 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled cash with high accuracy and took care to check bills for fraud.
Kitchen Staff Member
Amazon Fresh
01.2021 - 02.2022
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Deli Clerk
Jewel Food Stores
03.2020 - 12.2020
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Food Service Worker
Wendy's
08.2015 - 12.2019
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
Education
High School Diploma -
Lakeview High School
Chicago, IL 05.2001 -
Skills
Food Preparation
Surface cleaning
Food Quality Standards
Equipment Cleaning
Workplace Health and Safety
Kitchen Operations
Food safety knowledge
Guest Services
Payment Collection
Timeline
Customer Service Cashier
Tjmaxx
04.2022 - Current
Kitchen Staff Member
Amazon Fresh
01.2021 - 02.2022
Deli Clerk
Jewel Food Stores
03.2020 - 12.2020
Food Service Worker
Wendy's
08.2015 - 12.2019
High School Diploma -
Lakeview High School
05.2001 -