Jennifer Fuller
Liberty Hill,TX
Summary
I am a highly motivated, committed and experienced Certified Medical Assistant with 10+ years experience focus in Telehealth Administration and in clinic fast-paced settings. In my time as a valuable member, I have acquired extensive knowledge in procedures/protocols and gaining one-of-a-kind experience on a variety of Electronic Medical Record platforms and specialty clinics. Offers strong dedication to informed patient care, administrative excellence, confidentiality with a positive and upbeat excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II
Baylor Scott & White Specialities Clinic
Pflugerville, TX
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Implemented care and efficiency improvements to support and enhance office operations.
Senior Certified Medical Assistant (CMA)
Austin Regional Clinic
Austin, TX
03.2018 - Current
- I specialize in the telehealth administration of Pediatric, Family, and Internal Medicine and in person where I am responsible for providing patient-focused care daily by managing the virtual workload of numerous telehealth patients daily.
- Assisting providers with the electronic administration of medication refills, treatment plans, and test results.
- Being very fluent with various EMR software programs including EPIC.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in a clinical environment.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Professionally communicated via Mychart or phone with providers dispositions on test results, recommendations or concerns/questions patients have.
Certified Medical Assistant (CMA)
Texas Cardiac Arrhythmia
Austin, TX
10.2017 - 03.2018
- Acted as Clinic champion when traveling to multiple clinic sites and clinic outreach events.
- Administrative duties included answering multiple phone lines, scheduling and confirming appointments
- Provided comprehensive training to new medical assistants, resulting in increased proficiency and quality of care.
- Documented patient progress accurately in electronic medical record systems, allowing healthcare team members seamless access to up-to-date information on each resident''s condition.
- Maintained accurate medical records by documenting patient encounters thoroughly, supporting effective coordination between various healthcare providers.
- Conducted routine vital sign checks, EKG's and ensuring accurate documentation in electronic medical records systems.
- Ability to work in a very fast pace environment with multiple providers, seeing over 80 patients a day efficiently.
Medical Assistant II
Community Care
Austin, TX
09.2014 - 10.2017
- Participated in quality improvement initiatives and was a motivator for change among peers.
- Trained new externs/employees and assuring all staff members are doing their job responsibilities correctly.
- Collaboratively developed, organized and executed several community outreach events focusing on specific target audiences and key priorities.
- Participate and act as a lead resource during Joint Commission visits.
Education
A.O.S. in Medical Assisting -
Everest Institute
Austin, TXSkills
- EMR: NextGen, Epic
- Microsoft Word, PPT, Excel
- Leadership
- Interpersonal
- Multi-line Phone Systems
- Medical Office Experience
- Immunization Administration
- Patient Care
- Phlebotomy
- Vital Sign Monitoring
- Electronic Health Records
- Patient documentation
- Customer Service
- Maintaining confidentiality
- Direct Patient Care
- Computer Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Data Entry
- Patient Flow Management
- Compassionate
- Patient-focused care
- CPR
- Trustworthy companion
- Prioritizing stat orders
- Operating EKG Equipment
Certification
- CPR Certification
- Certified Medical Assistant (CMA)
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Medical Assistant II
Baylor Scott & White Specialities Clinic
10.2022 - Current
Senior Certified Medical Assistant (CMA)
Austin Regional Clinic
03.2018 - Current
Certified Medical Assistant (CMA)
Texas Cardiac Arrhythmia
10.2017 - 03.2018
Medical Assistant II
Community Care
09.2014 - 10.2017
A.O.S. in Medical Assisting -
Everest Institute