Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Galicia-Morales

The Bronx,NY

Overview

3
3
years of professional experience

Work History

Hostess

Goosefeather
09.2022 - 02.2023
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
  • Explained QR code scanning for electronic menu access
  • Stayed attentive to server availability and table turnover to quickly seat guests
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware

Hostess and Server

Petaluma NYC
04.2022 - 09.2022
  • Operated POS terminals to input orders, split bills and calculate totals
  • Presented menus, took orders and answered questions regarding items
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Receptionist and Administrative Assistant

KāMIN Health, Urgent Care Centers
01.2022 - 04.2022
  • Managed office cleaning and sanitizing to comply with infection control protocols
  • Greeted and directed visitors to appropriate personnel and answered emails daily
  • Updated and recorded client information to maintain account.

Cashier/Customer Service

McDonald’s
06.2021 - 11.2021
  • Used suggestive selling techniques to promote add-on sales, learned roles of other departments to provide coverage/ keep store operational & trained new team members in cash register operation, stock procedures and customer service.

Staff Member

The Archdiocese of New York - Central Services
11.2019 - 12.2019
  • Collected and coded various documents to prepare for filing, storage and processing.

Education

Cathedral High School
06.2021

Psychology

City College of New York of The City University of New York, The
New York, NY
05.2025

Skills

  • Customer Service
  • Spanish Interpreting
  • Call Handling
  • Appointment Booking
  • Computer Proficiency

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Hostess

Goosefeather
09.2022 - 02.2023

Hostess and Server

Petaluma NYC
04.2022 - 09.2022

Receptionist and Administrative Assistant

KāMIN Health, Urgent Care Centers
01.2022 - 04.2022

Cashier/Customer Service

McDonald’s
06.2021 - 11.2021

Staff Member

The Archdiocese of New York - Central Services
11.2019 - 12.2019

Cathedral High School

Psychology

City College of New York of The City University of New York, The

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