Jennifer Gallagher
New Milford,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Unarmed Security Officer
St. Mortiz Security
07.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate assistance.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response times.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
Corrections Officer
Susquehanna County Correctional Facility
12.2022 - Current
- Regular head counts of inmates within a section
- Monitor inmate behavior and report unusual activity to ensure safety and security
- Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner
- Assist other Correctional Officers with management of inmates
- Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items
- Manage confrontational situations as they arise to maintain security
- Write regular reports of activities.
Property Manager
self-employed
06.2014 - 10.2022
- Co-owned, rented, and maintained 3 rental properties.
Office Manager
Laminations, Inc./EarthBox Division
06.2009 - 07.2014
- Managed a team of 5 Customer Service Representatives that advocated for residential and distribution buyers
- Led the development of successful state tonnage reporting that resulted in interstate sales licenses required for sales of fertilizers and agricultural limestone
- Successfully launched and managed Face Book, Twitter, and Google+ accounts
- Reported to First Sales Officer with responsibility of all promotions and sweepstakes
- Experienced in all levels of the sales experience with a strong command of customer service relations
- Lead website manager using the Multichannel Office Manager programs
- 2010 EarthBox Employee of the Year.
Outside Sales/Service - News Notes (TM) Manager
Scranton Label Inc
03.2007 - 06.2009
- News Notes (TM) Sales Program Manager for Scranton Label, Inc
- Plant
- Order Entry and Formal Quotations
- Advanced Customer Service
- 4-Legged Calls to Advertisers with Newspaper Advertising Teams
- Sales Presentations
- Primary Contact for all News Notes (TM) Accounts
- Windows and Excel Program Use
- Traveled Often in Sales Territory from Southern New York State through Virginia.
Inside Sales/Service - Co-Office Manager
Holly Label Company, Inc
03.1994 - 03.2007
- Assistant to Owner/President and Outside Salesman
- Order Entry and Formal Price Quotations
- Customer Service and Inside Sales
- Primary Contact for Many Top Accounts
- Secretarial Duties including Answering Telephones, Cordially Greeting Clients and the Public.
Education
High School Diploma -
Mountain View Jr./Sr. High School
Kingsley, PADiploma in Business -
Ridley-Lowell Business Institute
Binghamton, NY01.1992
Skills
- Inside and Outside Sales
- Small Office Management
- Human Resource Development and Assistance
- Trade Show Preparation and Attendance
- Report Writing
- Incident Reporting
- Maintaining Order
- Crime Prevention
- Traffic Control
- Accident Investigations
- Situational Awareness
- Perimeter Patrol
- Emergency Response
- Public safety protocols
- CCTV Monitoring
- Reliable and Responsible
- CPR Certified
- First Aid Training
- De-Escalation Techniques
Timeline
Unarmed Security Officer
St. Mortiz Security
07.2024 - Current
Corrections Officer
Susquehanna County Correctional Facility
12.2022 - Current
Property Manager
self-employed
06.2014 - 10.2022
Office Manager
Laminations, Inc./EarthBox Division
06.2009 - 07.2014
Outside Sales/Service - News Notes (TM) Manager
Scranton Label Inc
03.2007 - 06.2009
Inside Sales/Service - Co-Office Manager
Holly Label Company, Inc
03.1994 - 03.2007
High School Diploma -
Mountain View Jr./Sr. High School
Diploma in Business -
Ridley-Lowell Business Institute
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