JENNIFER GALLEGOS
Espanola,NM
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
10
10
years of professional experience
Work History
Senior Health Licensing & Support Specialist
State of New Mexico, Boards and Commissions Division
Santa Fe, New Mexico
12.2024 - Current
- Serve as primary and secondary reviewer for licensing applications, renewals, and reinstatements across six regulatory boards (Dental Healthcare; Optometry; Social Work Examiners; Massage Therapy; Chiropractic; Acupuncture & Oriental Medicine), verifying completeness, accuracy, and compliance to support timely licensing decisions.
- Verify, tabulate continuing education in accordance to the rules and perform audits as necessary.
- Draft and send clear license-status communications to applicants and stakeholders; manage follow-up and resolve complex cases to minimize delays and improve applicant experience.
- Ensure payments are collected and received according to rules. Verify payments and refer any discrepancies with the finance department.
- Process IRPA requests and coordinate with compliance to reconcile license records, resolve discrepancies, and maintain data integrity.
- Conduct constituent appointments (phone, in-person, walk-ins), guide constituents through requirements, troubleshoot documentation issues, maintain confidential applicant records and complete documentation.
- Support board administration by preparing meeting materials, gathering information requested, redacting sensitive documents, coordinating logistics, and configuring boardroom technology for efficient, compliant meetings.
- Authenticate credentials and assess qualifications against regulatory standards; recommend referrals or corrective actions to boards and compliance when necessary.
- Respond professionally to board emails.
- Suggest changes to improve and provide better workflow and outcomes.
- Assisted in a rule change that has been adopted by the NM Board of Dental Health Care by voicing concerns over rule requirements and application backlog.
Health Licensing & Support Specialist
State of New Mexico, Boards and Commissions Division
Santa Fe, NM
04.2024 - 12.2024
- Receives, processes and approves applications for initial licensure
- Assists constituents with initial application requirements, renewals, renewal requirements, completes phone and/or in-person appointments with constituents regarding licensure and application questions
- Responds to board emails professionally daily. Familiar with 5 regulatory boards (Nursing Home Administrators, Nutrition & Dietetics, Speech Language Pathology Audiology & Hearing Aid Dispensers, Counseling and Athletic Trainers).
- Participates in weekly team huddle.
- Receives incoming mail with documents/paper applications and process as required.
- Problem solves complicated applications by conducting research online, verifying credentials are up to date, in Salesforce, by hard file retrieval, or by asking for assistance from the team.
Patient Care Assistant II
CHRISTUS St. Vincent
Santa Fe, New Mexico
09.2022 - 04.2024
- Performed direct patient support by collecting medical history, obtaining vital signs, administer vaccines and assisting with specimen collection to ensure accurate and timely diagnostic testing.
- Complete medication orders, referrals, vaccinations and route to proper persons for approval and completion
- Facilitate care coordination—relay patient concerns and refill requests to providers and schedule appointments to maintain clinic flow.
- Manage medical records and documentation, uphold HIPAA standards, and organize charts and stock supplies to support team productivity.
- Educate patients on medications, procedures, and post-visit instructions; respond to callbacks and prescription refill inquiries.
- Clean and maintain medical equipment following infection-control protocols to promote patient safety.
Medical Assistant/Telehealth Clinical Technician
VA Outpatient Clinic
Espanola, NM
12.2020 - 07.2022
- Interviewed patients, recorded vitals and clinical data in the electronic medical record to support provider assessments and continuity of care.
- Performed ancillary testing and procedures including EKGs, injections, phlebotomy, and specimen collection.
- Served as patient-site clinical coordinator for telehealth services, coordinated virtual appointments between patients and specialty physicians. Received referrals and ensured patient was a candidate for the specialty referral. Conducted tele-retinal screenings and tele-dermatology imaging, transmitted collected data to the main VA hospital for diagnosis, and managed telehealth workflows.
- Scheduled appointments, checked patients in/out, verified clinical reminders, and initiated referrals and consultations to specialty care.
- Assisted providers during examinations and treatments to ensure efficient care delivery and accurate documentation.
- Verify visitor personnel credentials in order to gain access the clinic for authorized personnel only entries.
- Prepare the clinic for auditing by Joint Commission, VA lab, OSHA etc.
Centralized Scheduler
Southwest Care Center
Santa Fe, NM
05.2019 - 11.2020
- Performed scheduling for 4 clinics, routed calls to appropriate personnel/departments, completed accurate data entry for medication refill requests, messages, and send urgent calls to triage nurse
- Update patient demographics, insurance information, and completed registration of new patients into the electronic health record database.
- Answered an average of 100 calls daily.
- Answered patient questions or directed them to the appropriate persons and used available resources to help patients.
- Collaborated with nurses, doctors, case managers, insurance companies and support staff.
Clerical/Lead Medical Assistant
VA Outpatient Clinic
Espanola, NM
12.2015 - 05.2019
- Perform blood draws, blood glucose testing, urine/stool specimen collection and administer immunizations
- Patient check in/out, verifying demographics, check vitals, collect medical history, scheduling appointments
- Communicate via email and Skype, encrypt emails as necessary, handling incoming and outgoing mail, faxes, relaying messages to appropriate personnel, collecting insurance as needed
- Order medical and office supplies, maintain cleaning logs, communicating via online messaging system with patient inquiries
- Maintain daily wait time logs, ensure visitors sign in and have approval to access the clinic, and make sure front office and clinical duties are being done to keep a good flow according to standards
- Assist in training new hires for front and back office duties.
Education
Certificate - Medical Assisting
Santa Fe Community College
Santa Fe08-2015
Certificate - Medical Assisting
Santa Fe Community College
Santa Fe08-2015
Skills
- Customer service
- Teamwork and collaboration
- Support services
- Customer relationship management
- Data entry
- Problem-solving
Languages
English
Timeline
Senior Health Licensing & Support Specialist
State of New Mexico, Boards and Commissions Division
12.2024 - Current
Health Licensing & Support Specialist
State of New Mexico, Boards and Commissions Division
04.2024 - 12.2024
Patient Care Assistant II
CHRISTUS St. Vincent
09.2022 - 04.2024
Medical Assistant/Telehealth Clinical Technician
VA Outpatient Clinic
12.2020 - 07.2022
Centralized Scheduler
Southwest Care Center
05.2019 - 11.2020
Clerical/Lead Medical Assistant
VA Outpatient Clinic
12.2015 - 05.2019
Certificate - Medical Assisting
Santa Fe Community College
Certificate - Medical Assisting
Santa Fe Community College