Jennifer Ganon
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Longevity Distribution
01.2020 - 10.2023
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Completed multiple tasks simultaneously to optimize project completion.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Catering Coordinator
Panera Bread
02.2017 - 10.2020
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Prepare all food, pack, deliver and set
- Developed and improved time management and organizational skills to maximise personal productivity.
- Properly contact clients regarding their order and making follow up calls to obtain returning clients.
- Provided direction and guidance to internal teams in order to achieve targets.
Commis 1 Pastry
FontaineBleau-Hakkasan
07.2014 - 01.2017
- Maintaining the line/Plating all desserts
- Prep/Production
- Fast paced and accuracy
- Quality Control/Inventory
- Responsible for Open/Close procedures
- Actively share ideas, opinions and suggestions
- Maintain proper rotation to minimize waste/spoilage
- FIFO
- Follow all safety and sanitation policies
- Follow kitchen policies, procedures and service standards.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
Patient Service Specialist
Uro-medix
10.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Schedule and coordinate patient appointments, ensuring optimal use of provider time and minimal scheduling conflicts.
- Manage patient referrals, ensuring timely processing and follow-up with specialists and facilities.
Education
Associate of Science - Baking And Pastry
Le Cordon Bleu College of Culinary Arts
Miramar, FL04-2017
Associate of Arts - Business Administration/Hospitality
Broward College
Pembroke Pines, FL12-2014
High School Diploma -
Dr. Michael M. Krop
Miami, FL06-2009
Skills
- Account updating
- Complaint resolution
- Scheduling
- Senior leadership support
- Live chat support
- Meticulous attention to detail
- Data entry proficiency
Baking , Music , Poetry
I'm a creator at heart, with three passions that keep me inspired and grounded: baking, music, and poetry. Baking is my form of therapy, whether I'm perfecting a batch of cookies or making a birthday cake. The kitchen is where I experiment, where I get to turn simple ingredients into something comforting and delicious. Music fills the spaces in my life, lifting my spirits, helping me think, or just letting me unwind. And poetry is the way I capture those fleeting moments of beauty and emotion. It’s the language of my soul, written in rhythm and rhyme. In each of these forms, I find my voice.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Service Specialist
Uro-medix
10.2023 - Current
Remote Customer Service Representative
Longevity Distribution
01.2020 - 10.2023
Catering Coordinator
Panera Bread
02.2017 - 10.2020
Commis 1 Pastry
FontaineBleau-Hakkasan
07.2014 - 01.2017
Associate of Science - Baking And Pastry
Le Cordon Bleu College of Culinary Arts
Associate of Arts - Business Administration/Hospitality
Broward College
High School Diploma -
Dr. Michael M. Krop