Jennifer Gant
Charlotte,NC
Summary
Experienced customer service professional with a decade of expertise in hospitality and healthcare support. Demonstrated ability to provide empathetic communication and effective problem-solving in high-pressure environments. Skilled in Windows-based applications and maintaining compliance with scheduling and performance metrics. Holds certifications in CPR, AED, and First Aid.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Founder & Natural Hair Care Specialist
Kindredknapz LLC
Charlotte, NC
01.2016 - Current
- Built and managed a 500+ client base, handling scheduling, social media marketing, financial transactions, and client relations.
- Delivered personalized natural hair care and skincare services, consistently maintaining 95%+ client retention.
- Promoted product launches and increased brand awareness by driving 30% growth in social media engagement.
- Ensured compliance with sanitation and health regulations to protect client safety.
Concierge
Inspire South Park, Element South Park, Ashton SouthEnd (Outsourced)
Charlotte, NC
01.2020 - 08.2025
- Delivered personalized customer service to 100+ residents and guests daily, providing tailored recommendations and solutions.
- Scheduled appointments, managed high-volume package intake (200+ per week), and maintained accurate data logs.
- Coordinated with on-site security and served as first responder in emergency situations, ensuring resident safety and compliance.
- Recognized for building trust and rapport through patience, empathy, and proactive problem-solving.
Debt Collector
Credit Bureau Collection Services
Jacksonville, FL
08.2013 - 06.2015
- Handled 50+ inbound/outbound calls daily to negotiate payment plans and settlements.
- Resolved account disputes with professionalism and collaborated with legal representatives on sensitive cases.
- Maintained compliance with industry regulations while achieving individual and team collection targets.
Customer Service & Technical Support Roles
Various
FL
01.2004 - 01.2013
- Companies: Comcast, DirectTV, Teleperformance, American Express, TAG Tactical, Best Buy (Geek Squad), PRC Tech
- Delivered technical troubleshooting and billing support to hundreds of customers weekly in call center and retail environments.
- Specialized in Voice over IP and high-speed internet systems, reducing call escalations through efficient problem resolution.
- Trained and supported new hires on systems and processes, improving team productivity.
Retail & Food Service Roles
Various
FL
01.2003 - 01.2006
- Companies: Payless ShoeSource, Boston Market, KFC
- Provided frontline customer service and sales support in fast-paced environments.
- Trained new hires, supported inventory management, and maintained strong customer satisfaction.
Education
Massage Therapy Certification -
National School of Technology
Fort Lauderdale, FLAssociates of Arts - Psychology
Florida State University
Tallahassee, FL2010
High School Diploma -
South Plantation High School
Plantation, FL2005
Skills
- Microsoft Windows applications (Outlook, Excel, Word, CRM)
- Telephony systems expertise
- Data entry and case management
- Knowledge of healthcare regulations (HIPAA)
- Time management and scheduling proficiency
- Client service and relationship management
- Conflict resolution strategies
- Active listening and empathy skills
Certification
CPR / AED / First Aid (Adult & Child)
Timeline
Concierge
Inspire South Park, Element South Park, Ashton SouthEnd (Outsourced)
01.2020 - 08.2025
Founder & Natural Hair Care Specialist
Kindredknapz LLC
01.2016 - Current
Debt Collector
Credit Bureau Collection Services
08.2013 - 06.2015
Customer Service & Technical Support Roles
Various
01.2004 - 01.2013
Retail & Food Service Roles
Various
01.2003 - 01.2006
Massage Therapy Certification -
National School of Technology
Associates of Arts - Psychology
Florida State University
High School Diploma -
South Plantation High School