JENNIFER GARCIA
NEW BEDFORD,MA
Summary
Solid team player with outgoing, positive demeanor and proven skills, motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships with co-workers and customers.
Overview
33
33
years of professional experience
Work History
Patient Account Specialist
Southcoast Health System
10.2014 - Current
- Demonstrate adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitate positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Support the hospital's commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Enhance patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Maintain high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Assist patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
Waitress
Cafe' Italia
03.2016 - 01.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Teller
First Citizens Federal Credit Union
07.1996 - 02.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
Food Preparation Worker
Old Country Buffet
08.1996 - 09.1998
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Cleaned and maintained work areas, equipment and utensils.
Waitress
Newport Creamery
03.1994 - 11.1995
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Counter Service Pizza Maker
Raioni's Pizza
12.1993 - 12.1994
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Took and processed over customer orders.
- Used cash register to perform [Number] cash, credit and debit transactions per day.
Banquet Server
The Lakesider
05.1991 - 10.1993
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
High School Diploma -
Greater New Bedford Vocational High School
New Bedford, MA05.1996
Skills
- Cash handling expertise
- High Energy and Stamina
- Customer Service
- Strong multitasking
- Cleanliness
- Safe Food Handling
- Warm and Friendly
- Excellent Communication
- Cleaning and sanitizing
Languages
Portuguese
Native or Bilingual
Timeline
Waitress
Cafe' Italia
03.2016 - 01.2019
Patient Account Specialist
Southcoast Health System
10.2014 - Current
Food Preparation Worker
Old Country Buffet
08.1996 - 09.1998
Teller
First Citizens Federal Credit Union
07.1996 - 02.1999
Waitress
Newport Creamery
03.1994 - 11.1995
Counter Service Pizza Maker
Raioni's Pizza
12.1993 - 12.1994
Banquet Server
The Lakesider
05.1991 - 10.1993
High School Diploma -
Greater New Bedford Vocational High School