Karissa Insco
Las Vegas,NV
Summary
Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service. Hardworking receptionist focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
8
8
years of professional experience
Work History
Patient Account Specialist
Universal Healthcare Services
Las Vegas, NV
09.2023 - Current
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Researched discrepancies in accounts to ensure accurate payments.
- Processed incoming payments from patients and insurance companies.
- Communicated with customers regarding payment plans and past due accounts.
Patient Access Representative
Christus Good Shepherd Medical Center
Longview, TX
05.2022 - 08.2023
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Applied HIPAA privacy and security regulations while handling patient information
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Scanned documents into electronic medical records system.
- Collected co-pays and other payments from patients at time of service.
Front Desk Receptionist
Planet Fitness
Kilgore , TX
10.2021 - 02.2022
- Greeted Customers and answered questions, gave directions, and addressed complaints
- Gave tours of the facility to potential members
- Signed customers up for memberships
- Helped schedule fitness training sessions
- Guided members through the Planet Fitness app
- Helped customers make upcoming/past due payments on their accounts
- Fixed incorrect information regarding the customer's demographics and payment information
Box Office/Cashier
Time Square Grand Slam
Tyler , TX
08.2018 - 09.2019
- Entered ticket sales in computer system and processed payment transactions
- Greeted customers with a personable and professional attitude
- Cleaned and sanitized areas of frequent use, including card readers, terminals, ticket kiosks, and surfaces
- Provided movie, special event, and general theatre information
- Maintained knowledge of policy changes and promotions to better serve customers with current information
- Trained new employees on the job
Sandwich Artist
Jimmy Johns Gourmet Subs
Spring Valley , IL
08.2017 - 05.2018
- Prepared orders for customers using standardized recipes
- Utilized POS systems accurately to ring up customers
- Counted cash drawer and reconciled money with transaction reports
- Kept the cash register balanced and accurate to avoid financial errors
- Maintained inventory of napkins, utensils, and other supplies
- Presented a cheerful attitude to customers and assisted them to customize orders
Sandwich Artist
SUBWAY®Restaurants
Spring Valley , IL
03.2016 - 08.2017
- Presented with a cheerful attitude to customers
- Utilized POS systems accurately to ring up customers
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Volunteered to work unpopular shifts such as holidays in support of team members and business needs
- Kept the cash register balanced and accurate to avoid financial errors
Education
High School Diploma -
Saint Bede Academy
Peru, IL05.2018
Some College (No Degree) -
Tyler Junior College
Tyler, TXSkills
- HIPAA Compliance
- Problem-Solving
- Customer Service
- Appointment Scheduling
- Registration and Admissions
- Communication
- Cash Handling
- Conversational in Spanish
Timeline
Patient Account Specialist
Universal Healthcare Services
09.2023 - Current
Patient Access Representative
Christus Good Shepherd Medical Center
05.2022 - 08.2023
Front Desk Receptionist
Planet Fitness
10.2021 - 02.2022
Box Office/Cashier
Time Square Grand Slam
08.2018 - 09.2019
Sandwich Artist
Jimmy Johns Gourmet Subs
08.2017 - 05.2018
Sandwich Artist
SUBWAY®Restaurants
03.2016 - 08.2017
High School Diploma -
Saint Bede Academy
Some College (No Degree) -
Tyler Junior College
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