Jennifer Garland
Rydal,GA
Summary
Dynamic leader and innovator with a proven track record at Horizon Laser Dynamics and Walmart Health, adept in small business operations and customer relations. Excelled in enhancing brand identity and fostering inclusive environments, demonstrating exceptional verbal communication and relationship-building skills. Achieved significant improvements in service quality and operational efficiency, showcasing a commitment to excellence and profitability.
Overview
5
5
years of professional experience
Work History
Owner
Horizon Laser Dynamics
03.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Assistant Center Administrator
Walmart Health
07.2022 - 03.2024
- Fostered an inclusive atmosphere that promoted diversity and respected individual differences among departments and staff.
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Assistant
Walmart Health
06.2019 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Assisted in writing and implantation of policy and procedure.
- Assisted in opening sixteen health centers ensuring smooth operations and transitions.
- Ticket closing and troubleshooting.
- Billing and coding.
Education
Licensure - Property And Casualty Insurance
Exam FX
Online06.2024
Certificate - Certified Medical Assisting
Georgia Northwestern Technical College
Rome, GA07.2012
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Customer Service Management
Desktops, Laptops, and Mobile Devices
Timeline
Owner
Horizon Laser Dynamics
03.2024 - Current
Assistant Center Administrator
Walmart Health
07.2022 - 03.2024
Medical Assistant
Walmart Health
06.2019 - 07.2022
Licensure - Property And Casualty Insurance
Exam FX
Certificate - Certified Medical Assisting
Georgia Northwestern Technical College