Jennifer Gass
Toms River,NJ
Summary
Proactive Unit Secretary with 7 years of healthcare experience. Frequently commended for a proactive and patient-focused attitude. Eager to bring superior performance and a strong work ethic to help achieve team goals.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Barnabas Behavioral Health
02.2022 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
Supervisor
Target Corporation
09.2019 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Pharmacy Technician
Hackensack Meridian Health
10.2016 - 02.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician
CVS Pharmacy
07.2013 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
High School Diploma -
Cranford High School
Cranford, NJ1985
Skills
- Nursing Unit Operations
- Advising Patents
- BLS Certified
- Taking Client Histories
- Medical Recordkeeping
Timeline
Unit Secretary
Barnabas Behavioral Health
02.2022 - Current
Supervisor
Target Corporation
09.2019 - 04.2022
Pharmacy Technician
Hackensack Meridian Health
10.2016 - 02.2020
Pharmacy Technician
CVS Pharmacy
07.2013 - 08.2019
High School Diploma -
Cranford High School
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