Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jennifer Geist

Riverside

Summary

Dedicated and strategic business leader with a proven track record of driving company growth, maximizing revenue, and enhancing operational efficiency. Brings extensive experience in multi-state healthcare operations, business development, and team leadership. Recognized for strong relationship-building, planning, and problem-solving skills. Adept at fostering collaborative environments and implementing process improvements to support organizational objectives.

Overview

22
22
years of professional experience

Work History

Regional Director of Operations

TheKey, LLC
Greater LA, Pacific Northwest, And Mountain
04.2023 - Current
  • Oversaw strategic and daily operations for $120 million business across three regions.
  • Directed performance management, ensuring compliance, staffing, and client satisfaction targets were met.
  • Led development of nine General Managers to align with corporate goals and deliver high-quality homecare services.
  • Implemented standard operating procedures to enhance efficiency and service consistency across markets.
  • Collaborated with leadership teams on business development and marketing initiatives for geographic expansion.
  • Monitored regional metrics, employing data-driven strategies to improve profitability and client outcomes.
  • Strengthened partnerships with healthcare providers and payers to drive sustained revenue growth.

VP of Business Development – Western Region

LivHOME, dba Arosa
Los Angeles
02.2021 - Current
  • Identified new business opportunities to drive revenue growth and profitability.
  • Developed a comprehensive playbook for market expansion and new office openings.
  • Collaborated with sales and marketing teams to align strategy and client acquisition.
  • Created strategic roadmaps and tracked key metrics for continuous performance improvement.
  • Led market trend analysis and competitive intelligence efforts.

VP of Operations

LivHOME, dba Arosa
Los Angeles
10.2014 - 02.2021
  • Oversaw a $95 million care management and homecare operation across multiple states.
  • Spearheaded cross-functional initiatives to achieve business objectives.
  • Managed KPIs, optimized workflows, and implemented best practices company-wide.
  • Partnered with executive teams to shape mission and vision statements.
  • Strengthened strategic partnerships with healthcare and legal referral sources.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed customer feedback data to identify areas for improvement in service delivery processes.

Executive Director

LivHOME, dba Arosa
Riverside
09.2005 - 10.2014
  • Increased local market sales by 39% through hands-on business development.
  • Improved client satisfaction with new service processes and feedback systems.
  • Led a team of 9 employees, promoting a culture of excellence and collaboration.
  • Monitored forecasts and profitability metrics to achieve revenue targets.
  • Negotiated vendor contracts and enhanced operational efficiency.

Customer Care Manager

Harmony Home Health and Hospice
Salt Lake City
02.2003 - 07.2005
  • Developed onboarding and training programs for multidisciplinary staff.
  • Improved patient care processes through quality metric analysis and team collaboration.
  • Standardized customer support procedures and developed escalation policies.
  • Ensured compliance with care plans and maintained detailed records and reports.

Education

High School Diploma -

Fort Dodge High School
Fort Dodge, IA
06.1990

Skills

  • Microsoft Office Suite and Google Workspace
  • Salesforce CRM
  • Data management and analysis

Personal Information

Willing To Relocate: True

Timeline

Regional Director of Operations

TheKey, LLC
04.2023 - Current

VP of Business Development – Western Region

LivHOME, dba Arosa
02.2021 - Current

VP of Operations

LivHOME, dba Arosa
10.2014 - 02.2021

Executive Director

LivHOME, dba Arosa
09.2005 - 10.2014

Customer Care Manager

Harmony Home Health and Hospice
02.2003 - 07.2005

High School Diploma -

Fort Dodge High School

Similar Profiles

CREATE PROFILE