Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Geist

Mertztown,PA

Summary

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity. Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Overview

2
2
years of professional experience

Work History

CSR

Rentokil
Reading , PA
07.2023 - Current
  • Participated in team meetings or training sessions when necessary.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Analyzed customer feedback data to identify areas of improvement.
  • Processed orders, forms, applications, and requests.
  • Performed account maintenance activities such as updating client information in databases.
  • Generated reports on customer inquiries and complaints for management review.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Identified customer needs and provided appropriate solutions.
  • Handled customer inquiries and complaints in a timely manner.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Provided customer service support to customers over the phone and by email.
  • Adhered to company's established protocols for handling confidential data.

Education

GED -

Brandywine Heights
Topton, PA
02-1996

Skills

  • Customer service
  • Data analysis
  • Order processing
  • Database management
  • Report generation
  • Customer relationship management

Timeline

CSR

Rentokil
07.2023 - Current

GED -

Brandywine Heights