Jennifer Germanos
Redmond,OR
Summary
Experienced Food Service Supervisor with strong background in overseeing daily operations of dining facilities. Demonstrated strength in managing staff, ensuring food safety protocols, and maintaining high levels of customer service. Skilled at implementing cost-effective operational improvements that promote overall efficiency. Successful track record in fostering team cohesion and enhancing guest satisfaction levels.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
Original Pancakes House
Bend, OR
10.2019 - Current
- 1
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Teller /Personal Banker
US Bank Home Mortgage
Bend, OR
01.2011 - 01.2013
- Adhered strictly to all security procedures related to handling money at the teller window.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
COCC
Bend, ORSkills
- Staff Leadership
- Portioning
- Quality assurance policies
- Point of sale systems
- I am accustomed to working in a fast paced environment with positive energy and strong work ethics I enjoy working in a team environment and thrive in a positive work place
Timeline
Food Service Supervisor
Original Pancakes House
10.2019 - Current
Teller /Personal Banker
US Bank Home Mortgage
01.2011 - 01.2013
COCC
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