Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Gilkerson

Summary

Team leader and goal oriented. Timely on tasks and completion of those tasks on time and efficiently. My education goals have given me the drive for higher level professionalism, and communication skills. I set goals daily and work towards those goals not just as an individual but as a team minded leader. My work experience may read well on paper, my work ethic is unmatched however.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

9
9
years of professional experience

Work History

General Manager/Sales Manager

Petland Corporate/Purps Pets LLC
02.2025 - Current


  • Analyzed sales data to identify trends and develop strategic marketing initiatives.
  • Oversaw day-to-day operations, including inventory management and staff training
  • Managed key client relationships, resulting in a 25% increase in customer retention
  • Directed daily operations to enhance customer satisfaction and streamline service delivery.
  • Implemented training programs for staff to improve product knowledge and sales techniques.

General Manager

Black Bear Diner
10.2017 - 01.2025
  • Directed daily operations to ensure high-quality service and customer satisfaction.
  • Implemented training programs that enhanced staff performance and retention rates.
  • Oversaw inventory management, optimizing stock levels and reducing waste.
  • Analyzed financial reports to identify trends and drive profitability improvements.
  • Established operational policies that increased efficiency and streamlined workflows.
  • Fostered a positive work environment by promoting team collaboration and open communication.
  • Developed strategic partnerships with suppliers to enhance menu offerings and reduce costs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Jalapeno Inferno
06.2016 - 10.2017
  • Led cross-functional teams in executing marketing strategies to boost local awareness.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Education

Bachelors - Human Resources

Western Governors University
Salt Lake City, Utah
05.2026

High School Diploma - General Studies

Freeland High School
Freeland, MI
05.1997

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Employee scheduling
  • Verbal and written communication
  • P&L management
  • Motivation

Languages

English
Full Professional

Timeline

General Manager/Sales Manager

Petland Corporate/Purps Pets LLC
02.2025 - Current

General Manager

Black Bear Diner
10.2017 - 01.2025

General Manager

Jalapeno Inferno
06.2016 - 10.2017

High School Diploma - General Studies

Freeland High School

Bachelors - Human Resources

Western Governors University

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Jennifer Gilkerson