Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Givens

Jennifer Givens

Elkton,KY

Summary

Dedicated Housekeeping Room Attendant with a proven track record at Hampton Inn and Suites, excelling in guest relations and meticulous attention to detail. Enhanced guest satisfaction through effective time management and adherence to health and safety standards, consistently achieving high room inspection scores and fostering a welcoming environment.

Overview

26
26
years of professional experience

Work History

Housekeeping Room Attendant

Hampton Inn And Suties
09.2024 - 01.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.

Sanitation Crew Member

CalMaine
08.2015 - 02.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.

Housekeeping Room Attendant

Donald Brann
06.1999 - 05.2008
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.

Education

Working On Bachelor's Of Science - Network And System Administration

Post University, Waterbury, CT

K Thru 11 -

Monticello High Scholl, Monticello, KY

G.E.D -

O.C.C.C, Wheelwright, KY
06.2007

Skills

  • Guest relations
  • Customer service
  • Furniture polishing
  • Dusting surfaces
  • Window washing
  • Carpet cleaning
  • Upholstery cleaning
  • Floor care techniques
  • Chemical safety knowledge
  • Health and safety
  • Hospitality standards knowledge
  • Daily room inspections
  • Sanitization procedures
  • Cart management
  • Housekeeping
  • Time management
  • Multitasking and prioritizing
  • Guest service and support
  • Teamwork and collaboration
  • Guest request response
  • Problem-solving
  • Organizational skills
  • Work planning and organization
  • Multitasking
  • Professional and courteous
  • Attention to detail

Timeline

Housekeeping Room Attendant - Hampton Inn And Suties
09.2024 - 01.2025
Sanitation Crew Member - CalMaine
08.2015 - 02.2017
Housekeeping Room Attendant - Donald Brann
06.1999 - 05.2008
Post University - Working On Bachelor's Of Science, Network And System Administration
Monticello High Scholl - K Thru 11,
O.C.C.C - G.E.D,

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