JENNIFER GODINEZ
Oakhurst
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties, and make customers happy. As well as fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Cotler Family Medicine
Wall Township
10.2024 - Current
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed patient payments and scanned identification and insurance cards.
Team Trainer
Taco Bell
West Long Branch
11.2022 - Current
Trainer
Promenade Beach Club
Long Branch
06.2018 - 07.2022
- Collaborated with management to identify areas of improvement in organizational processes.
- Provided guidance to team members on best practices in customer service.
- Trained new and existing associates on how to process orders quickly without sacrificing the customer experience.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Provided guidance in improving customer service.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06.2022
Skills
- Active Listening
- New Employee Training
- Leadership
- Problem Solving
- Team Work
- Honesty
- Communication
- Team leadership and supervision
- POS System
- Role Modeling
- Cash Handling
Awards
- In 2022, our team was honored with the titles of best of the best and signature store within the company.
- Acknowledged as the best cashier for customer service in the area.
Performance - Customer Dissatisfaction Percentage
7%
Timeline
Medical Receptionist
Cotler Family Medicine
10.2024 - Current
Team Trainer
Taco Bell
11.2022 - Current
Trainer
Promenade Beach Club
06.2018 - 07.2022
High School Diploma -
Long Branch High School