Jennifer Gomez
Salinas,CA
Summary
Dynamic Administrative Assistant with a proven track record at Aspire Health CoastalTPA, excelling in customer service and data accuracy. Expertly streamlined processes, enhancing operational efficiency while fostering strong client relationships. Proficient in office administration and adept at managing complex inquiries, ensuring timely and effective communication across departments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Aspire Health CoastalTPA
Monterey, CA
04.2024 - 02.2026
- Facilitated administrative support for various departments upon request.
- Directed incoming calls to appropriate extensions, ensuring efficient communication flow.
- Facilitated visitor reception and navigation within the facility.
- Sorted claims from regular mail for efficient processing. Organized and date-stamped documents for accurate tracking. Distributed materials to claims analysts to facilitate timely reviews.
- Assisted in managing outbound mail operations. Forwarded claims and correspondence to relevant teams as needed.
- Oversaw collection and processing of provider information to ensure data accuracy.
- Facilitated pricing analysis for Anthem First Health Valencia claims.
- Managed updates and maintenance of provider profiles within claims processing system.
- Oversaw claim recoupment and refund processes in collaboration with claims manager.
- Drafted and organized office correspondence and documents according to directives.
Administrative Assistant
Monterey County Interpreting Services
Salinas, CA
08.2006 - 2023
- Cultivated and sustained strong customer relationships by promptly addressing inquiries and exceeding expectations for unique requests.
- Oversaw organization of paper and electronic filing systems by routing documents and managing communications.
- Collaborated with vendors, contractors, and professional services personnel to streamline order processing and direct activities.
- Streamlined administrative processes and procedures to enhance efficiency and accuracy.
- Engaged with customers via phone, email, and in-person interactions to deliver accurate information.
- Executed clerical support functions, including data entry, document management, email correspondence, and office equipment oversight.
- Oversaw daily data entry operations, ensuring accuracy and timeliness of clerical information.
- Addressed inquiries from callers to provide accurate information and enhance customer service.
- Managed incoming business and client inquiries for information.
Education
High School Diploma -
North Salinas High School
Salinas, CASkills
Customer service
Data entry
Computer skills
Office administration
Timeline
Administrative Assistant
Aspire Health CoastalTPA
04.2024 - 02.2026
Administrative Assistant
Monterey County Interpreting Services
08.2006 - 2023
High School Diploma -
North Salinas High School