Jennifer Gomez Guerrero
North Chicago,IL
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Provida Family Medicine
Gurnee, IL
07.2025 - Current
- Assisted patients with scheduling appointments/ Cancelling/ Re-scheduling appointments.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Utilized electronic health record (EHR) systems for data entry and retrieval of patient information.
- Provided front desk support by verifying patient information and insurance details.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Call Center Representative
USA Vein Clinics
Northbrook, IL
08.2024 - 06.2025
- Managed high call volume to provide timely support for patient inquiries and appointment scheduling.
- Utilizing CMR systems along with being proficient in Word, Excel, and Call Center System.
- Utilized electronic health record systems to update patient information accurately and efficiently.
- Helping patients Cancel, Re-schedule, and schedule appointments.
- Resolved patient concerns through effective communication and problem-solving techniques.
- Training new call center staff.
- Verifying Insurances for patients.
- Collaborated with medical staff to streamline appointment processes and enhance patient satisfaction.
Cashier
Sam's Club
Gurnee, IL
08.2023 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted in training new cashiers on operational procedures and best practices.
- Working in other departments to expand my knowledge.
Education
North Chicago Community High School
North Chicago, ILAssociate of Arts - Nursing
College of Lake County
Grayslake, ILSkills
- Healthcare Systems
- Customer Service
- Multitasking and Organization
- Bilingual Communication
- Written and Verbal Communication
- Time Management Skills
- Event Planning and Coordination
- Friendly and outgoing
- Problem-solving
Languages
Spanish
English
Timeline
Patient Service Specialist
Provida Family Medicine
07.2025 - Current
Call Center Representative
USA Vein Clinics
08.2024 - 06.2025
Cashier
Sam's Club
08.2023 - 08.2024
North Chicago Community High School
Associate of Arts - Nursing
College of Lake County