Jennifer Gonzalez
Woodstock,IL
Summary
Organized professional with strong time management skills and a passion for continuous improvement. Experienced in customer service and proficient in EPIC software and Microsoft Excel, I excel at fostering positive relationships and enhancing client satisfaction. Outgoing and eager to take on new challenges, I am committed to developing my skills and contributing to team success in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Northwestern Medicine
Woodstock, Illinois
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized EPIC software to contact patient nurses
- Executed assigned duties effectively during every shift
- Informed patients on dietary guidelines
- Assisted patients in making informed diet choices
- Patient record management
Dog Groomer
PetSmart
Crystal Lake, Illinois
07.2021 - 08.2022
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Performed minor medical procedures such as gland expression and flea treatments.
- Scheduled appointments for clients using online software programs.
- Kept detailed records of services performed for each animal client.
- Ensured safety of animals at all times by following established safety protocols.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Ensured adherence to scheduled timelines utilizing strong organizational skills
Drive-Thru Cashier
Wendys Fast Food
Woodstock, Illinois
02.2019 - 04.2021
- Took orders, and provided product information.
- Provided customer service
- Kept work area organized during shifts
- Utilized computer system to track sales data for daily reports
- Kept drive-thru station well-stocked and organized to meet customer needs.
Education
High School Diploma -
Woodstock North High School
Woodstock, IL05-2021
Health Sciences
William Rainey Harper College
Palatine, ILSkills
- Problem-Solving
- Customer Service
- Paperwork Processing
- Call center experience
- Microsoft Excel
- Organized
- Skilled in Utilizing EPIC Software
- Time management skills
- Familiarity with healthcare management systems
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Northwestern Medicine
10.2022 - Current
Dog Groomer
PetSmart
07.2021 - 08.2022
Drive-Thru Cashier
Wendys Fast Food
02.2019 - 04.2021
High School Diploma -
Woodstock North High School
Health Sciences
William Rainey Harper College
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