Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jennifer Gonzalez

Woodstock,IL

Summary

Organized professional with strong time management skills and a passion for continuous improvement. Experienced in customer service and proficient in EPIC software and Microsoft Excel, I excel at fostering positive relationships and enhancing client satisfaction. Outgoing and eager to take on new challenges, I am committed to developing my skills and contributing to team success in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Northwestern Medicine
Woodstock, Illinois
10.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Utilized EPIC software to contact patient nurses
  • Executed assigned duties effectively during every shift
  • Informed patients on dietary guidelines
  • Assisted patients in making informed diet choices
  • Patient record management

Dog Groomer

PetSmart
Crystal Lake, Illinois
07.2021 - 08.2022
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Scheduled appointments for clients using online software programs.
  • Kept detailed records of services performed for each animal client.
  • Ensured safety of animals at all times by following established safety protocols.
  • Educated customers on proper dog nutrition habits to promote overall pet health.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Ensured adherence to scheduled timelines utilizing strong organizational skills

Drive-Thru Cashier

Wendys Fast Food
Woodstock, Illinois
02.2019 - 04.2021
  • Took orders, and provided product information.
  • Provided customer service
  • Kept work area organized during shifts
  • Utilized computer system to track sales data for daily reports
  • Kept drive-thru station well-stocked and organized to meet customer needs.

Education

High School Diploma -

Woodstock North High School
Woodstock, IL
05-2021

Health Sciences

William Rainey Harper College
Palatine, IL

Skills

  • Problem-Solving
  • Customer Service
  • Paperwork Processing
  • Call center experience
  • Microsoft Excel
  • Organized
  • Skilled in Utilizing EPIC Software
  • Time management skills
  • Familiarity with healthcare management systems

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Northwestern Medicine
10.2022 - Current

Dog Groomer

PetSmart
07.2021 - 08.2022

Drive-Thru Cashier

Wendys Fast Food
02.2019 - 04.2021

High School Diploma -

Woodstock North High School

Health Sciences

William Rainey Harper College
Jennifer Gonzalez