JENNIFER GONZALEZ
Clifton,NJ
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor Patient Access ER Dept.
Overlook Medical Center
Summit, NJ
05.2022 - Current
- Supervised patient registration, inpatient, outpatient, and central scheduling departments to enhance efficiency.
- Monitored accuracy of registration and scheduling data to ensure compliance with patient experience standards.
- Coordinated billing initiatives among registrars to resolve patient billing issues promptly.
- Reviewed staffing levels and developed staff schedules to maintain operational efficiency.
- Utilized staff scorecards to assess work accuracy and identify areas for improvement.
- Provided direction and cross-training to elevate staff performance and policy understanding.
- Ensured exceptional customer service and effective communication with patients and hospital departments.
- Monitored quality and performance metrics, creating action plans for unmet objectives.
Patient Access Specialist
Overlook Medical Center
Summit, NJ
01.2022 - Current
- Greeted patients upon emergency arrival and entered information into system.
- Managed patient registration and insurance verification processes efficiently.
- Trained new employees on patient access protocols and system usage comprehensively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Obtained health, financial and religious information from patients at time of admission.
- Verified patient name, date of birth, and address for accuracy.
- Placed identification bands on patients immediately upon arrival.
- Checked insurance status and coverage prior to treatment.
- Scanned insurance information into system during emergency visit using Epic software.
Patient Care Associate
NORTH JERSEY ORTHOPEDICS SPORTS MEDICINE INSTITUTE
Clifton, NJ
02.2020 - 11.2020
- Registered new and existing patients efficiently.
- Assisted healthcare professionals during examinations and procedures.
- Educated patients on post-operative care and rehabilitation exercises.
- Documented patient information accurately in electronic health records.
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
- Cleaned rooms between patient admissions according to established guidelines for infection control.
- Assisted physicians during examinations and procedures as requested.
- Took vital signs accurately using automated devices whenever possible.
- Verified insurance policies to ensure coverage.
- Scheduled appointments and surgeries to optimize clinic flow.
- Provided post-operative wound care for recovery support.
- Prepared exam rooms for patient readiness.
- Set up injections to facilitate treatment processes.
Patient Access Specialist I
Sisters Of Charity Hospital
Buffalo, NY
10.2018 - 08.2019
- Welcomed patients and verified insurance information for accurate registration.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Verified patient name, date of birth, and address for accuracy.
- Banded patients immediately upon emergency arrival for identification.
- Obtained health, financial and religious information from patients at time of admission.
Medical Assistant/Medical Biller/Clinical Manager
CLIFTON ORTHOPEDIC ASSOCIATES
Clifton, NJ
05.2005 - 05.2018
- Data entry: enter new patient files in the system.
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Post-op / wound care.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Phlebotomy / Pre-Admission Testing.
- Arbitrate medical files with an attorney.
- Surgical Coordinator - Schedule surgical cases with the hospital/surgi-center.
Education
CERTIFIED MEDICAL ASSISTANT -
MEDICAL AND DENTAL INSTITUTE
Paterson, NJ04.2005
High School Diploma -
John F. Kennedy Highschool
Paterson, NJ01.2002
Skills
- Billing and insurance verification
- Electronic medical records (EMR)
- Medical terminology and anatomy
- Scheduling and clerical support
- Microsoft Word proficiency
- Sorian and Epic systems
- Receptionist and patient care
- Management in medical office
- Bilingual communication skills
- Authorization and appeals processes
- Phlebotomy expertise
Languages
Spanish
Professional
Certification
- Certified Medical Assistant (2005)
Timeline
Supervisor Patient Access ER Dept.
Overlook Medical Center
05.2022 - Current
Patient Access Specialist
Overlook Medical Center
01.2022 - Current
Patient Care Associate
NORTH JERSEY ORTHOPEDICS SPORTS MEDICINE INSTITUTE
02.2020 - 11.2020
Patient Access Specialist I
Sisters Of Charity Hospital
10.2018 - 08.2019
Medical Assistant/Medical Biller/Clinical Manager
CLIFTON ORTHOPEDIC ASSOCIATES
05.2005 - 05.2018
CERTIFIED MEDICAL ASSISTANT -
MEDICAL AND DENTAL INSTITUTE
High School Diploma -
John F. Kennedy Highschool
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