Jennifer Gordon
New York,NY
Summary
Dedicated non-profit arts professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in growing and retaining membership base through benefit creation, customer service and strategic initiatives.
Overview
3
3
years of professional experience
Work History
Organizational Membership Manager
OPERA America
New York, NY
05.2022 - Current
- Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
- Worked closely with the finance department to monitor revenue generation from memberships and related services.
- Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
- Presented detailed reports at board meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.
- Successfully managed and grew advertising portfolio of over $100,000
- Managed portfolio of 500+ member organizations totaling over $1,000,000 in yearly dues.
Virtual Administrator
The Empowered Musician
Boston, MA
05.2021 - 05.2022
- Managed agendas and calendars boosting productivity and improving organizational initiative
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained records in company database.
- Managed payroll and issued refunds to customers as needed.
Education
Master of Science - Performing Arts Leadership And Management
Shenandoah University
Winchester, VA05.2022
Bachelor of Music - Vocal Performance
Shenandoah University
Winchester, VA05.2021
Skills
- Membership retention
- Advertising Sales
- Customer Relations Management Software
- Mail merge software
- Documentation and reporting
- Project management
- Membership Acquisition
- MS Office
- Strategic planning
- Fundraising
Timeline
Organizational Membership Manager
OPERA America
05.2022 - Current
Virtual Administrator
The Empowered Musician
05.2021 - 05.2022
Master of Science - Performing Arts Leadership And Management
Shenandoah University
Bachelor of Music - Vocal Performance
Shenandoah University