Jennifer Gower
San Jose,CA
Summary
To work in a rewarding, and friendly environment that will challenge and utilize professional attributes to benefit their company. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bakery Management Lead
Nothing Bundt Cakes
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted thorough post-implementation reviews to assess success factors and lessons learned from completed change projects.
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
- Developed comprehensive training programs to support employees during transformation initiatives, resulting in higher adoption rates and minimized resistance.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
Bakery Manager/Baker/ Cake Decorator
Kara's Cupcakes
10.2011 - 02.2019
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Culinary Baking of Arts Certificate - Baking And Pastry Specialty
California Culinary Institute of America
Campbell, CA04.2011
High school diploma - General Studies
Gunderson High School
San Jose, CA06.2001
Skills
- Microsoft Office Word and Excel
- Shift Management
- Training and Coaching
- Teamwork and Collaboration
- Office Organization
- Phone Etiquette
- Time Management
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Operational Efficiency
- Self-Motivation
- Conflict Resolution
- Goal Setting
- Inventory Management
- Written Communication
- Quality Assurance
- Workflow Optimization
- Risk Management
- Professional Demeanor
- Organizational Skills
- Customer Service
- Team Leadership
- Problem-Solving Abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
Certification
- Food Handler Certification (Manager)
Timeline
Bakery Management Lead
Nothing Bundt Cakes
04.2019 - Current
Bakery Manager/Baker/ Cake Decorator
Kara's Cupcakes
10.2011 - 02.2019
Culinary Baking of Arts Certificate - Baking And Pastry Specialty
California Culinary Institute of America
High school diploma - General Studies
Gunderson High School