Jennifer Green

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• Compose letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Manage incoming calls while providing information or transferring callers to appropriate personnel.
• Answer questions from customers regarding products and services offered by the facility.
• Enter data into spreadsheets using Microsoft Excel, or other similar programs.
• Greet visitors and provide general information about the company.
• Update contact lists, check-in lists, and no-contact lists regularly when changes occur in case information.
• Facilitate communication between different departments within the organization, as well as between outside members of the public and clients.
• Handle confidential documents in an organized fashion, according to established protocol.
• Schedule appointments between clients, customers, and internal staff members.
• Deal with 24/7 participants when they come in. Update information, change patches, give PBTs, swabs, and fill out all appropriate paperwork that coincides.
• Testify or appear in court for cases involved with 24/7 program.
• Deal with video visitation issues and tablet issues.

• Performed administrative tasks such as maintaining records of arrests.
• Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
• Supervised inmates during recreational activities, providing guidance when needed.
• Served meals in a timely manner while enforcing mealtime regulations for inmates.
• Provided support and assistance to fellow officers during emergency situations.
• Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
• Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
• Enforced disciplinary action when appropriate according to established guidelines.
• Participated in training sessions designed to improve job performance or learn new techniques.
• Maintained records of incident reports and daily logs to document inmate activity.
• Escorted inmates from one area of the detention center to another safely and securely.
• Monitored inmate behavior to ensure compliance with facility regulations and procedures.
• Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
• Managed intake and release processes, including documentation, fingerprinting, and photographing.