Work Preference
Summary
Overview
Work History
Education
Skills
Remote Work Strengths
Timeline
Open To Work
Verified
This profile is verified using an email address.
Hi, I’m

Jennifer Gregory

Marketing
Locust Grove,OK
Jennifer Gregory

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Marketing Operations ManagerMarketing DirectorDirector of Marketing and Sales

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Tulsa, OKOklahoma City, OKDallas, TX
Open to relocation: Yes

Important To Me

Healthcare benefitsPersonal development programsWork from home option

Summary

Results-driven Marketing Executive skilled in crafting and executing comprehensive marketing strategies that align with corporate growth objectives. Expertise in budget management, campaign optimization, and team leadership, fostering high-impact marketing operations across multiple channels.

Overview

19
years of professional experience

Work History

Buffalo Run Casino & Resort
Miami, OK

Director of Marketing & Sales
01.2026 - Current

Job overview

  • Partner with executive leadership to launch a comprehensive property rebranding initiative.
  • Lead hotel renovation marketing, loyalty program enhancements, and entertainment promotions.
  • Increased monthly gaming headcount by more than 500 guests while generating over $6 million in additional coin-in within three months.
  • Manage agency relationships, vendor contracts, media negotiations, and marketing budgets.
  • Oversee content strategy, social media campaigns, and promotional calendars.
  • Lead hiring, training, coaching, and performance management for marketing staff.
  • Analyze campaign performance and business metrics to optimize ROI.

Naskila Casino
Livingston, TX

Marketing Operations Manager
11.2024 - 11.2025

Job overview

  • Directed execution of promotional campaigns, VIP events, and special events.
  • Collaborated closely with executive leadership to maintain budget compliance.
  • Managed direct mail campaigns, media schedules, radio content, and television advertising.
  • Provided ongoing communication and reporting to property leadership teams.

Apache Casino Hotel
Lawton, OK

Marketing Director
01.2024 - 10.2024

Job overview

  • Directed all marketing operations including advertising, promotions, sponsorships, and public relations.
  • Managed player database marketing strategies and customer retention initiatives.
  • Oversaw departmental hiring, training, coaching, and employee development.
  • Maintained budget accountability and ensured regulatory compliance.
  • Coordinated agency partnerships and brand management activities.

Ute Mountain Casino Hotel
Towaoc, CO

Director of Marketing & Sales
01.2023 - 01.2024

Job overview

  • Developed enterprise-wide marketing strategies aligned with organizational growth goals.
  • Led advertising campaigns across digital, print, radio, television, and sponsorship channels.
  • Managed budgets, ROI analysis, forecasting, and financial reporting.
  • Directed entertainment booking, VIP events, database marketing, and customer engagement initiatives.
  • Collaborated with executive leadership to drive business growth and brand awareness.

Santa Claran Hotel & Casino
Espanola, NM

Marketing Database Manager
06.2022 - 12.2022

Job overview

  • Led database marketing operations and KPI reporting initiatives.
  • Managed CRM-based campaign execution and customer segmentation strategies.
  • Partnered with IT teams to improve system performance and data integrity.
  • Supported executive decision-making through analytics and performance reporting.

Hard Rock Hotel & Casino
Tulsa, Oklahoma

Marketing Manager
11.2016 - 12.2020

Job overview

  • Managed large-scale marketing campaigns and VIP event programs.
  • Executed targeted player acquisition and retention initiatives.
  • Coordinated media planning, public relations campaigns, and commercial productions.
  • Ensured alignment between marketing strategy and business objectives.

Hard Rock Hotel & Casino
Tulsa, Oklahoma

Players Club Manager
05.2014 - 11.2016

Job overview

  • Supervised a team of 25 employees.
  • Implemented customer loyalty initiatives that achieved over 90% email capture rates.
  • Managed scheduling, training, and operational performance.

Hard Rock Hotel & Casino
Tulsa, Oklahoma

Marketing Guest Services Call Center Supervisor
04.2012 - 05.2014

Job overview

  • Coordinated scheduling and workforce management to enhance team effectiveness and service delivery.
  • Collaborated with management to align call center strategies with business objectives.
  • Resolved escalated customer service issues to ensure customer satisfaction and foster long-term relationships.
  • Analyzed daily reports on call volume, sales, and abandoned calls to inform operational improvements.
  • Monitored calls to ensure quality assurance and compliance with standards.
  • Managed hotel reservations, event ticketing operations, and escalated customer issues.
  • Developed employee training programs and quality assurance processes.
  • Supervised daily operations of call center team at premier hospitality venue.
  • Trained staff on customer service protocols and conflict resolution techniques.

Hard Rock Casino & Hotel
Tulsa, Oklahoma

Player Development
03.2009 - 04.2012

Job overview

  • Managed VIP player relationships and customer retention initiatives.
  • Conducted player analytics and strategic segmentation activities.
  • Developed personalized guest experiences through tailored interactions and services.
  • Managed VIP guest lists, ensuring seamless access to exclusive areas and services.
  • Collaborated with various departments to fulfill guest requests efficiently and promptly.
  • Assisted in training new hosts on service standards and guest relations techniques.
  • Maintained up-to-date knowledge of casino offerings, events, and loyalty programs.
  • Established strong relationships with high-profile guests to foster loyalty and repeat visits.
  • Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.

Hard Rock Hotel & Casino
Tulsa, Oklahoma

Customer Service Representative
12.2007 - 03.2009

Job overview

  • Provided exceptional customer service and maintained compliance with gaming regulations.

Education

Murray State College
Tishomingo, Oklahoma

Associate of Science
05-1992

University Overview

Oklahoma State University
Stillwater, Oklahoma

Some College (No Degree) from Animal Science

University Overview

Skills

  • Marketing strategy
  • Salesforce software
  • Digital marketing
  • Marketing Campaign Management
  • Campaign management
  • Market Research
  • Customer Insights
  • Sales Forecasting
  • Sales Analytics
  • Customer engagement
  • Customer experience
  • Campaign analysis
  • Data analysis
  • Business Intelligence
  • Competitive Analysis
  • Process Improvement
  • Budget Management
  • Vendor & Contract Negotiation
  • Remote Team Leadership
  • Team management
  • Cross-Functional Collaboration
  • Strategic Planning
  • Training & Staff Development
  • Performance Management
  • Client Relationship Management
  • Media buying
  • Social media management
  • Brand management
  • Campaign analysis
  • Salesforce
  • CRM Systems
  • Salesforce software
  • Microsoft Excel
  • Microsoft Word
  • Remote Collaboration Tools
  • Effective communication
  • Problem solving
  • Creative thinking
  • Advertising campaigns
  • Staff development
  • Creative thinking
  • Advertising campaigns
  • CRM management
  • Staff development
  • Social media management
  • Salesforce software

Remote Work Strengths

Remote Work Strengths
  • Self-directed and highly organized professional
  • Experienced managing distributed teams and external vendors
  • Strong written and verbal communication skills
  • Deadline-driven with excellent project coordination abilities
  • Comfortable collaborating across multiple departments and locations
  • Skilled in virtual meetings, reporting, and stakeholder management

Timeline

Director of Marketing & Sales
Buffalo Run Casino & Resort
01.2026 - Current
Marketing Operations Manager
Naskila Casino
11.2024 - 11.2025
Marketing Director
Apache Casino Hotel
01.2024 - 10.2024
Director of Marketing & Sales
Ute Mountain Casino Hotel
01.2023 - 01.2024
Marketing Database Manager
Santa Claran Hotel & Casino
06.2022 - 12.2022
Marketing Manager
Hard Rock Hotel & Casino
11.2016 - 12.2020
Players Club Manager
Hard Rock Hotel & Casino
05.2014 - 11.2016
Marketing Guest Services Call Center Supervisor
Hard Rock Hotel & Casino
04.2012 - 05.2014
Player Development
Hard Rock Casino & Hotel
03.2009 - 04.2012
Customer Service Representative
Hard Rock Hotel & Casino
12.2007 - 03.2009
Murray State College
Associate of Science
Oklahoma State University
Some College (No Degree) from Animal Science

Similar Profiles

CREATE PROFILE
Jennifer GregoryMarketing