Jennifer Griffin
Pinehurst,NC
Summary
Dynamic leader with proven expertise in animal care and grooming management, notably at Petsmart. Recipient of 2, 3 and 5 year pins from Petsmart. Excelled in team building and effective communication, enhancing service efficiency and staff performance. Skilled in Pawfinity, Petsmart software, MS Office and adept at fostering a safe, productive environment. Demonstrated excellence in multitasking and critical thinking, achieving significant improvements in customer satisfaction and animal welfare.
Developed strong leadership and customer service skills in fast-paced grooming salon environment, focusing on team management and client satisfaction. Skilled in creating efficient schedules and maintaining high standards of hygiene and care. Looking to transition into new field where these transferable skills can be utilized effectively.
Overview
13
13
years of professional experience
Work History
Lead Groomer
College Road Animal Hospital
01.2022 - Current
- Responsible for client experience
- Managed and maintained health, welfare and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Researched and evaluated current and potential products used by service staff.
- Prepared billings and estimates for customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pet Stylist
Petsmart
02.2017 - 01.2022
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Responsible for client experience
- Managed and maintained health, welfare and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Prepared billings and estimates for customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned and disinfected grooming area, equipment and kennels to prevent diseases and control odors.
- Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
Pet Stylist Apprentice
Tender Loving Care Dog Grooming
01.2012 - 05.2017
- Managed and maintained health, welfare and proper care of animals.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Received ongoing training from experienced stylists to continually hone pet styling techniques and industry knowledge.
- Maintained a clean and organized salon environment, ensuring a positive experience for both pets and their owners.
- Built trust with clients by carefully handling their pets and addressing any questions or concerns they had about the grooming process.
Skills
- Self-Motivated
- Flexible and Adaptable
- Teambuilding
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Attention to Detail
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Multitasking Abilities
- Active Listening
- Data Entry
- MS Office
- Decision-Making
Timeline
Lead Groomer
College Road Animal Hospital
01.2022 - Current
Pet Stylist
Petsmart
02.2017 - 01.2022
Pet Stylist Apprentice
Tender Loving Care Dog Grooming
01.2012 - 05.2017
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