Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Gutierrez

The Bronx,NY

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Sale Associate

M&N Gold Jewelry
01.2021 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.

Hostess

Pizarte
01.2019 - 12.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered phone calls to take orders, give information and document reservations.

Dental Assistant

Ajmera Mukesh DDS
04.2016 - 09.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Education

Associate of Arts - Associate in Liberal Arts

Bronx Community College of The City University of New York
The Bronx, NY
01.2019

Skills

  • Customer Service
  • Presenting Solutions
  • Quality Assurance
  • Exceptional Communicator
  • Problem Resolution
  • Verbal Communication
  • Spanish Speaking
  • Calm and Professional Under Pressure

Languages

english
Full Professional
spanish
Native or Bilingual

Timeline

Customer Service Sale Associate

M&N Gold Jewelry
01.2021 - 09.2023

Hostess

Pizarte
01.2019 - 12.2020

Dental Assistant

Ajmera Mukesh DDS
04.2016 - 09.2018

Associate of Arts - Associate in Liberal Arts

Bronx Community College of The City University of New York

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Jennifer Gutierrez