Jennifer Habecker
Jay,FL
Summary
Motivated professional eager to embrace new challenges within the healthcare sector. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
27
27
years of professional experience
Work History
Office Operations Assistant
Ascension Sacred Heart
Pensacola, Florida
05.2026 - Current
- Greet patients and visitors, ensuring a welcoming clinic environment.
- Managed check-in and check-out processes to streamline patient flow.
- Coordinated scheduling and confirmations of patient appointments to enhance clinic workflow.
- Verified and inputted patient demographic data and confirmed insurance information to ensure accurate records.
- Managed collection of co-payments with precise reporting and timely deposits to maintain financial accuracy.
- Handled medical record release requests with attention to confidentiality.
- Provided reliable administrative support to enhance overall clinic operations.
Patient Service Representative
Advocate Aurora Health
Kenosha, Wisconsin
09.2024 - 04.2026
- Coordinated scheduling of patient appointments to ensure efficiency and accuracy.
- Registered patients in EMR system, verifying billing and demographic details to ensure accurate patient records.
- Managed multi-line phone system, directing calls to appropriate recipients for efficient communication.
- Addressed patient inquiries regarding referrals, billing, services, and test results, enhancing patient understanding and satisfaction.
- Scheduled future appointments for laboratory tests, radiology procedures, and other diagnostics.
- Collaborated with hospital sections for admissions and surgical procedures.
- Ensured collection of fees at time of service while maintaining patient confidentiality.
- Distributed communications per practice protocol, including pagers, faxes, and emails.
Pharmacy Technician
CVS Health
Mount Prospect, IL
08.2019 - 07.2024
- Calculated doses and clarified assignments to support medication accuracy.
- Verified specialty medication accuracy by contacting doctor offices.
- Entered prescriptions into computer systems, ensuring accurate medication management.
- Protected sensitive information to ensure privacy.
- Maintained pharmacy technician license and NHA certification.
Co-Manager
Eddie Bauer
Pleasant Prairie, WI
10.2016 - 08.2019
- Led initiatives that enhanced sales and improved KPI results.
- Focused on achieving individual and team sales goals to drive performance.
- Developed a committed customer service team.
- Demonstrated excellent Clientele practices with team and customers.
- Demonstrated brand alignment through adherence to the Eddie Bauer Creed.
Store Manager
Carter's Inc
Vernon Hills, IL
05.2012 - 10.2016
- Led sales initiatives that increased visibility and sales of key products and seasonal offerings.
- Managed customer engagement, team development, and visual merchandising to enhance store presentation and customer experience.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Executed company standards to achieve financial results.
- Oversaw loss prevention, inventory control, and payroll management to ensure operational efficiency and minimize financial loss.
- Developed staff schedules to enhance coverage and maximize efficiency.
- Utilized company tools for networking and recruitment to establish succession planning bench.
- Scheduled supply orders and conducted store audit processes.
Assistant Sales Manager
Lane Bryant Outlet
Gurnee, IL
05.2007 - 05.2009
- Managed hiring, training, and development of store personnel to elevate team performance and achieve sales goals.
- Motivated team members through effective communication of sales directives, resulting in increased alignment and focus.
- Cultivated customer loyalty by implementing direct sales strategies that strengthened relationships and encouraged repeat business.
- Developed and executed successful marketing campaigns leveraging community incentives.
- Implemented product integration via visual merchandising to improve customer engagement.
- Drove operational excellence in KPI performance and captured ratings effectively.
Floor Supervisor
VF Factory Outlet
Gurnee, IL
02.2003 - 05.2007
- Supervised sales team operations, driving team accountability for performance.
- Oversaw visual merchandising for multiple clothing lines. Enhancing product presentation.
- Monitored Loss Prevention and protected company assets.
- Identified and responded to store repairs and emergencies.
- Developed a core team by implementing the company's training program.
- Built customer loyalty through grassroots initiatives, fostering community engagement.
- Duties also included Scheduling, Timekeeping, Payroll and Auditing of Carrier Reports.
Quality Assurance Specialist /Shift Production Supervisor
Surgical Services Incorporated
Waukegan, IL
02.2001 - 01.2003
- Developed and implemented quality assurance protocols for surgical procedures.
- Conducted quality inspections on surgical instruments and equipment.
- Collaborated with surgical teams to address quality concerns and improve standards.
- Trained staff on quality control processes and best practices in surgical services.
- Analyzed data from quality audits to identify areas for improvement.
- Reviewed compliance documentation to ensure adherence to industry regulations.
- Consulted with management and personnel to educate on QA standards.
- Maintained detailed records of inspections and compliance activities for audits.
HR/Facilities Asst
Vance Publishing
Lincolnshire, IL
06.1999 - 02.2001
- Guided employees on Human Resources matters and Benefit questions, enhancing employee understanding and satisfaction.
- Ensured accurate record-keeping for employee time, supporting payroll and compliance needs.
- Updated Job Descriptions and reference materials.
- Managed General Ledgers and Variance Reports, contributing to financial oversight and accountability.
- Assisted in budgets for Headquarters and outside offices.
Education
College Coursework -
College of Lake County
Grayslake, ILDiploma -
Antioch Community High School
Antioch, ILSkills
- Patient scheduling
- Medical record handling
- Insurance verification
- EMR system optimization
- Claims processing support
- Payment processing accuracy
- Financial accuracy measures
- Patient confidentiality adherence
- Confidentiality standards
- Record management accuracy
- Administrative support
- Document management systems
- Office environment management
- Cross-functional collaboration
- Interdepartmental cooperation
- Timekeeping
- Payroll management
- Appointment logistics management
- Customer service excellence
- Patient engagement techniques
- Patient communication strategies
- Patient issue resolution
- Staff training support
- Employee onboarding assistance
- Team motivation strategies
- Operational efficiency checks
- Supply chain coordination
- Data security practices
Timeline
Office Operations Assistant
Ascension Sacred Heart
05.2026 - Current
Patient Service Representative
Advocate Aurora Health
09.2024 - 04.2026
Pharmacy Technician
CVS Health
08.2019 - 07.2024
Co-Manager
Eddie Bauer
10.2016 - 08.2019
Store Manager
Carter's Inc
05.2012 - 10.2016
Assistant Sales Manager
Lane Bryant Outlet
05.2007 - 05.2009
Floor Supervisor
VF Factory Outlet
02.2003 - 05.2007
Quality Assurance Specialist /Shift Production Supervisor
Surgical Services Incorporated
02.2001 - 01.2003
HR/Facilities Asst
Vance Publishing
06.1999 - 02.2001
College Coursework -
College of Lake County
Diploma -
Antioch Community High School