LaJuanna Lee
Milwaukee,WI
Summary
Dynamic Office Operations Assistant with a proven track record at Ascension Health Care, excelling in scheduling and enhancing customer service. Recognized for improving process efficiency and fostering strong relationships through effective communication and problem-solving. Committed to delivering exceptional support and driving team success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Office Operations Assistant
Ascension Health Care
01.2021 - Current
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Aurora Health Care
05.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
MILWAUKEE AREA TECHNICAL CONTINUING EDUCATION
Milwaukee, WISkills
- Scheduling and planning
- Data entry proficiency
- Scheduling
- Data entry
- Excellent communication
- Telephone and email etiquette
- Teamwork
- Customer service
- Problem-solving abilities
- Problem-solving
- Active listening
- Appointment scheduling
- Effective communication
Timeline
Customer Service Representative
Aurora Health Care
05.2021 - 12.2021
Office Operations Assistant
Ascension Health Care
01.2021 - Current
High School Diploma -
MILWAUKEE AREA TECHNICAL CONTINUING EDUCATION
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