Jennifer Halowell-Altmire
DuBois,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
9
9
years of professional experience
Work History
Customer Service Representative
Cigna Healthcare
DuBois, Pennsylvania
11.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided support to customers through phone and online inquiries.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted follow-ups to ensure customer satisfaction with services provided.
- Educated clients on healthcare plans and services offered by Cigna.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved issues by collaborating with internal departments and resources.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained accurate records of customer interactions and transactions to support improved service delivery.
- Managed multiple tasks while maintaining a positive attitude in high-pressure situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Registration Representative
Penn Highlands DuBois
Dubois, PA
08.2017 - 11.2021
- Collected and verified patient information for accurate record keeping.
- Assisted patients in completing necessary registration forms and documentation.
- Utilized electronic health record systems to input and update patient data.
- Ensured compliance with privacy regulations during patient interactions.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Greeted patients and families upon arrival for registration services.
- Gathered personal and insurance information from each patient.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Answered questions about admissions, financial, and hospital policies.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Gathered, verified, and processed patient paperwork.
- Adhered to department policies and procedures as well as established safety protocols.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Checked insurance benefits, received payments and provided receipts.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Collaborated with team members to enhance the patient registration experience.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Education
Dubois Area High School
Dubois, PALicense - Cosmetology
Pennsylvania Academy of Cosmetology
Skills
- Electronic health records
- Billing procedures knowledge
- Healthcare service knowledge
- Customer relations
- Complaint handling
- Problem resolution
- Complaint resolution
- Conflict resolution
- Dispute resolution
- Documentation
- Data entry
- Tracking complaints
- Computer proficiency
- Multi-line telephone operations
- Effective communication
- Customer engagement techniques
- Problem solving
- Attention to detail
- Research
- Typing speed
- Punctuality and reliability
- Empathy and patience
- Complaint resolution
- Product education
- Customer relations
- Credit card payment processing
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Cigna Healthcare
11.2021 - Current
Registration Representative
Penn Highlands DuBois
08.2017 - 11.2021
Dubois Area High School
License - Cosmetology
Pennsylvania Academy of Cosmetology