Jennifer Hammer

Led internal communications strategy for a multi-location restaurant and winery brand with more than 70 locations and 7,000+ team members. Partnered with senior leadership to translate business goals into clear, actionable communications that strengthened alignment, culture, and performance.

• Communications Leadership: Led internal communications across intranet, digital signage, and field channels. Supported crisis response efforts to ensure guest and team member safety.
• Content Development: Wrote and edited guides, SOPs, job aids, and other field-facing documents to ensure clarity, consistency, and alignment with operational standards.
• Event & Project Management: Led project management for key operational events, including retreats and conferences.
• Operational Oversight: Oversaw the fleet program and vendor management, including day-to-day driver support, ensuring program satisfaction and proper vehicle maintenance.
• Feedback & Issue Resolution: Managed organization-wide feedback channels, triaging inquiries and escalating issues to senior leadership for timely resolution.
• Executive Collaboration: Facilitated CEO roundtables and site visits, delivering insights and recommendations to drive continuous improvement.

Managed catering and premium services at First Midwest Bank Amphitheatre and Allstate Arena, overseeing sky suites, VIP clubs, concessions, and full-service kitchens. Delivered high-quality experiences for concerts, sports events, and corporate functions for up to 2,200 guests.

• Event Management: Coordinated VIP functions for clients including Nike, Sprint, and Live Nation.
• Operations & Team Leadership: Oversaw staffing, training, scheduling, and inventory across multiple departments.