Jennifer Hancock

• Meet with clients in office and home environments to witness signings.
• Administer oath to document signers to obtain affirmation of truth.
• Update journal with names and dates for permanent record.
• Generate reports, upload documents into digital storage and prepare client case affidavits.
• Perform timely and accurate administrative task completion.
• Develop and maintain relationships with local title companies, real estate agents, and repeat clients.
• Buildofic and consistently enhance online presence to take advantage of advertising and marketing opportunities.
• Track sales and effectiveness of advertising campaigns to optimize company planning and initiatives.

• Set up and maintain invoicing, files and receipts to keep records organized and easily searchable
• Generate and submit invoices based upon established accounts receivable schedules and terms
• Delegate tasks to carefully selected employees in alignment with resource management goals
• Provide guidance to business owner regarding project bids for Property Management companies
• Coordinate daily workflow through task prioritization and concise scheduling
• Execute billing tasks and record information in QuickBooks
• Work with Property Management customers to understand requirements and provide exceptional customer service and invoicing for services rendered

Leadership

• Scheduled, trained, and evaluated Sheriff's Office staff consisting of 21 Deputies, 2 Sheriff's Technicians, and 10 rotating Retired Annuitants in various positions within the Marshal's Office
• Implemented process improvements for better workflow and training procedures to make the department more efficient
• Coordinated all staff required "Continued Professional Training" courses to ensure all semi-annual and annual training requirements were satisfied
• Processed time sheets for all four South County courthouse employees

Office Management

• Vendor and Facilities Liaison
• Ordered, secured, tracked, and maintained all department inventory and equipment
• Maintained vehicle maintenance and inspections for all South County courthouses
• Assisted public, law enforcement agencies, courts, judges, attorneys, and District Attorney’s Office with Marshal's Office services
• Prepared Marshal's Office for 8 different annual inspections
• Planned and organized department events
• Managed all facility maintenance requests, orders, and repairs
• Insured all accreditation standards were followed, accurately reported, and successfully passed at a 100% success rate to maintain accreditation status for Fremont, Pleasanton, Hayward, and Juvenile Justice Center courthouses (CALEA, PREA, ACA)
• Compiled daily, weekly, monthly, and annual department statistics and reports
• Drafted error-free letters, memos, procedures, and other written materials as needed
• Maintained all activity logs and inspection reports
• Ordered and maintained all office supplies
• Operated a variety of computer software such as; Microsoft Word, Access, Excel, Outlook, and programs specific to the Sheriff’s Office
• Completed various projects and tasks assigned by Command Staff
• Maintained Sergeants calendar for meetings and tasks

Planning and Training Team (Urban Shield)

• Assisted with planning, coordinating, and executing the largest full-scale five-day annual training event in the nation allowing local, national, and international tactical teams and first responders from multiple disciplines to participate in the assessment of their team’s level of preparedness and ability to perform a variety of intricate first responder operations for nine consecutive years. (The training consists of 35 tactical (SWAT) teams, 17-20 FIRE, USAR, and HAZMAT teams, 8 EOD teams, and 36 EMS teams. Approximately 32 Active Shooter/Immediate Action scenario sites are set up across multiple Bay Area counties hosted by multiple local agencies and over 3000 civilian volunteers.)
• Worked on Logistics, Personnel, Vendor, and Sponsor Teams over the course of 9 years on the Planning Team
• First and only Sheriff's Technician to hold the position of Site Captain and successfully implement and run an active shooter training site

Santa Rita Jail Youth Education Program Coordinator

• Detailed program operations and participant activities with comprehensive record-keeping
• Presented program to schools and youth groups to expand community engagement and program outreach
• Worked with at-risk youth to improve life choices and maximize benefits of SRJ Youth Education Program
• Educated potential participants on program and processes to engage in program
• Collaborated on program operations with Command Staff, including offering feedback from participants and improvement recommendations
• Built lasting relationships with youth and parents or guardians through mentoring youth post program attendance