Jennifer Hannah
Loretto,TN
Summary
Dynamic banking professional with extensive experience at Bank of America, excelling in branch operations and cash handling. Proven track record in enhancing customer satisfaction and operational efficiency through effective conflict resolution and regulatory compliance. Adaptable and goal-oriented, consistently achieving high accuracy in transaction processing while fostering client loyalty.
Overview
1
1
Certification
Work History
Teller Operations Specialist
Bank of America, Columbia Downtown Branch in TN
Columbia, TN
2009 - 2010
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account balances.
- Assisted customers with inquiries regarding banking products and services, enhancing overall customer satisfaction.
- Conducted audits of cash drawers to maintain compliance with bank policies and minimize discrepancies.
- Collaborated with team members to streamline teller operations, improving workflow efficiency and service delivery.
- Trained new tellers on operational procedures and customer service standards, fostering a cohesive team environment.
- Resolved customer issues promptly through effective communication and problem-solving techniques, maintaining client trust and loyalty.
- Assisted managers in monitoring key performance indicators, identifying areas for improvement within daily operations.
- Reduced transaction errors by maintaining accurate records and performing regular audits.
- Safeguarded bank assets through strict adherence to security protocols during daily operations.
- Balanced cash drawer accurately each day, minimizing discrepancies within branch accounting records.
- Managed high-volume transactions with precision, ensuring accuracy and timely completion.
- Participated in ongoing professional development activities to stay current on industry trends and best practices for teller operations specialists.
Sales and Service Specialist
Bank of America, Columbia Downtown Branch in TN
Columbia, TN
2008 - 2010
- Assisted clients with account inquiries and transactions, ensuring a positive customer experience.
- Developed knowledge of banking products to provide tailored solutions for client needs.
- Collaborated with team members to streamline service processes, enhancing operational efficiency.
- Maintained accurate records of client interactions and transactions to support compliance standards.
- Facilitated onboarding process for new clients, promoting effective use of banking services.
- Identified opportunities for cross-selling financial products based on client profiles and needs.
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
Certified Professional Teller
Bank of America, Columbia Downtown Branch in TN
Columbia, TN
2000 - 2010
- Educated customers on banking products, enhancing their financial literacy and product understanding.
- Assisted clients with account management and transaction processing to ensure satisfaction.
- Collaborated with team members to streamline operations and enhance customer service delivery.
Personal Banker
Bank of America, Columbia Downtown Branch in TN
Columbia, TN
2004 - 2010
- Educated customers on banking products, enhancing their financial literacy and product understanding.
- Assisted clients with account management and transaction processing to ensure satisfaction.
- Collaborated with team members to streamline operations and enhance customer service delivery.
Education
Associate of Science - Political Science
Columbia State Community College
Columbia, TN2000
Skills
- Branch operations
- Patience and persistence
- Adaptable to change
- Goal-oriented mindset
- Cash handling expertise
- Stress tolerance
- Transaction processing accuracy
- Regulatory compliance awareness
- Confidentiality and discretion
- Financial record keeping
- Policy enforcement
- Conflict resolution techniques
Certification
Certified professional teller
Timeline
Teller Operations Specialist
Bank of America, Columbia Downtown Branch in TN
2009 - 2010
Sales and Service Specialist
Bank of America, Columbia Downtown Branch in TN
2008 - 2010
Certified Professional Teller
Bank of America, Columbia Downtown Branch in TN
2000 - 2010
Personal Banker
Bank of America, Columbia Downtown Branch in TN
2004 - 2010
Associate of Science - Political Science
Columbia State Community College