Esmeralda Hernandez

• Completed all types of financial transactions.
• Managed large volumes of cash securely while balancing the ATM and vault, and ordered cash as needed for the branch.
• Completed all supervisors' reports on a daily basis.
• Supervised 5-6 tellers daily and coached as necessary.
• Assisted FSRs on the platform when needed.
• Resolved customers' inquiries and complaints in a professional manner.
• I conducted monthly audits on the tellers' cash boxes.
• Researched teller journals and conducted cash counts on overages and shortages.

- Performed account maintenance tasks such as address changes, debit card/check orders, redeemed bonds, and wires.

- Ability to work independently while the manager and assistant manager were out of the office.

- Successfully trained and supervised teller staff on proper procedures.

- Coordinated cash ordering and shipping cash out.

- Calculated teller cash draws to identify overages and shortages.

- Open and closed the branch balanced out the vault at the end of the night.

- Processed a large quantity of cash shipments, night drops, and ATMs.