Jennifer Hardin
Lansing,MI
Summary
Dynamic professional with a proven track record at First National Bank of America, excelling in mortgage processing and customer service. Adept at streamlining operations and enhancing team collaboration, I leverage strong problem-solving skills to achieve sales targets and foster client relationships, ensuring high-quality service and satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Assistant Transaction Coordinator
First National Bank of America
East Lansing, MI
05.2022 - Current
- Streamlined operations for loan officers, enabling greater focus on business development.
Reviewed and assessed mortgage applications to maintain quality standards.
Corresponded with brokers via email to resolve inquiries and issues.
Prepared detailed Excel income workbooks for financial evaluations.
In-Home Nanny & Care Giver
Marcia Hemphill
Petaluma, CA
07.2017 - 08.2022
- Provided comprehensive care for a child aged seven months to five years, including feeding, bathing, and dressing.
- Engaged child in activities such as park visits, library trips, and gymnastics.
Educational Paraprofessional
Cole Academy
Lansing, MI
08.2021 - 05.2022
- Supported students with learning disabilities through personalized, one-on-one assistance.
Engaged with parents to discuss daily objectives and monitor student success.
Partnered with educators to ensure active participation from students in class activities.
Contributed to grading assignments while assisting with various educational tasks.
Oversaw lunch and recess periods to maintain student safety and well-being.
Education
Certified Massage Therapist - Massage Therapy
National Holistic Institute
Petaluma, CA04-2005
Associate of Arts - General Education
Santa Rosa Junior College
Santa Rosa, CA06-2004
High School Diploma -
Casa Grande High School
Petaluma, CA06-2003
Skills
- Customer service
- Data entry
- Microsoft Excel
- Mortgage processing
- Problem solving
- Effective communication
- Team collaboration
- Document organization
- Financial analysis
- Email correspondence
- Sales target achievement
- Task prioritization
- Customer needs assessment
- Hospitality and accommodation
- Customer relationship management
- Point of sale operation
- Relationship building
- Complex Problem-solving
- Market trends
- Sales expertise
- Goal oriented
- Team support and assistance
- Conflict resolution
- Organization
- Professional demeanor
Timeline
Sales Assistant Transaction Coordinator
First National Bank of America
05.2022 - Current
Educational Paraprofessional
Cole Academy
08.2021 - 05.2022
In-Home Nanny & Care Giver
Marcia Hemphill
07.2017 - 08.2022
Certified Massage Therapist - Massage Therapy
National Holistic Institute
Associate of Arts - General Education
Santa Rosa Junior College
High School Diploma -
Casa Grande High School
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