Jennifer Haviland
Fort Worth,Texas
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Commercial Business Development Manager
SERVPRO of Denton
Denton, Texas
06.2024 - Current
- Enhanced customer satisfaction by addressing their needs proactively and providing customized solutions.
- Delivered engaging presentations to prospective clients, showcasing the company''s value proposition effectively.
- Identified upselling opportunities within existing client base, generating additional revenue streams for the company.
- Participated actively in industry associations, networking events and forums to enhance brand visibility in the sector.
Territory Manager
Johnstone Supply
Haltom City, Texas
07.2022 - 05.2024
- Established successful account relationships by building rapport and maintaining consistent communication.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Business Development Manager
DynaTen
Fort Worth, Texas
02.2021 - 05.2022
- Grew the maintenance agreement base in 2021 by 40%
- Set DynaTen up on multiple purchasing cooperatives for the opportunity to work with K-12 School Districts and Higher Education
- Qualified and executed contracts with customers for multi-year agreements.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Outside Sales Representative
Joe W. Fly Company
Fort Worth, Texas
01.2020 - 01.2021
- Maintained and grew book of business by 30%
- Managed over 100 existing accounts while prospecting for new business
- Cultivated and grew customer relationships to increase product purchases
- Sold over $250,000 of Hand Sanitizer at the rise of COVID-19 pandemic.
Client Services Manager
Mckenzie Mena (formerly Mckenzie Rhody)
Dallas, Texas
09.2017 - 01.2020
- Built relationships with potential clients in the HOA management industry to generate leads for the law firm
- Improved customer awareness through special events
- Worked closely with the attorneys to assist in new cases getting signed
- Created company marketing newsletters for the Texas and California market.
Customer Care Account Manager
Mtech
Austin, Texas
03.2014 - 05.2017
- Upsold current customers through relationship building to add over $200,000 in new business
- Created customer surveys to improve customer retention over 85%
- Prepared quotes for retrofit and repair service work – closed over $1 million in quotes in 2016
- Networking liaison for (AAFAME) Austin Association of Facility & Maintenance Engineers and BOMA; Chair of Holiday Luncheon for AAFAME – 2015, 2016.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Account Manager
TDIndustries, Inc.
Austin, Texas
06.2009 - 08.2013
- Successfully managed increased revenue of current customer relationship skills and networking
- Improved customer retention by 10% to save $300,000
- Negotiated and closed new service agreements on leads.
Education
Bachelor of Science - Health Administration
Texas State University
San Marcos, TX08.2005
Skills
- Brand Awareness
- Customer Service
- Client Relationship Building
- Team Collaboration
- Business Networking
- Key Account Management
- Social Media Marketing (LinkedIn, Instagram)
- Managed customer budgets
- Marketing
- Strategic Event Planning and Management
- CRM proficiency
Timeline
Commercial Business Development Manager
SERVPRO of Denton
06.2024 - Current
Territory Manager
Johnstone Supply
07.2022 - 05.2024
Business Development Manager
DynaTen
02.2021 - 05.2022
Outside Sales Representative
Joe W. Fly Company
01.2020 - 01.2021
Client Services Manager
Mckenzie Mena (formerly Mckenzie Rhody)
09.2017 - 01.2020
Customer Care Account Manager
Mtech
03.2014 - 05.2017
Account Manager
TDIndustries, Inc.
06.2009 - 08.2013
Bachelor of Science - Health Administration
Texas State University