Jennifer Heinaman
Denver,Pennsylvania
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Bar Manager
Rural City Beer, Co.
08.2022 - 12.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Front House Manager
Zia Maria Italian Eatery
06.2021 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
MBA -
Indiana University of Pennsylvania
Indiana, PABachelor of Arts - Health And Fitness
East Carolina University
Greenville, NC2005
Skills
- Cost Control
- Foodservice Management
- Performance Monitoring
- Customer Relations
- Inventory Management
- Bar Management
- Restaurant Management
- Inventory Control
- Verbal and Written Communication
- Customer Relationship Building
- Multitasking Abilities
- Customer Service
Timeline
Bar Manager
Rural City Beer, Co.
08.2022 - 12.2023
Front House Manager
Zia Maria Italian Eatery
06.2021 - 08.2022
MBA -
Indiana University of Pennsylvania
Bachelor of Arts - Health And Fitness
East Carolina University
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