Jennifer Henington
Fort Worth,TX
Summary
Dynamic professional with a clean driving record and exceptional customer service skills, honed at Lyft and Uber. Proven ability to adapt to changing situations while maintaining punctuality and reliability. Successfully trained new staff at Skeet's Tx Grill, enhancing service quality and operational efficiency. Committed to delivering outstanding experiences and resolving issues promptly.
Overview
5
5
years of professional experience
Work History
Driver
Lyft And Uber
03.2024 - Current
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Assisted in loading and unloading cargo for efficient transportation.
- Conducted routine vehicle inspections to ensure optimal performance and safety.
- Maintained accurate logs of mileage, fuel use, and delivery schedules.
- Adapted quickly to changing routes or delivery requirements based on customer needs.
- Provided exceptional customer service during deliveries, ensuring satisfaction and promptness.
- Followed all relevant traffic laws and safety regulations.
Server
Fisher Street Bar and Grill
03.2023 - 03.2024
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently during peak hours while maintaining a high level of service.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders.
- Trained new servers on menu items, service standards, and point-of-sale system operations.
- Resolved guest complaints promptly, contributing to a positive dining experience and repeat business.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Skeet's Tx Grill
04.2021 - 03.2023
- Coordinated team schedules to optimize workflow and enhance operational efficiency.
- Implemented training programs for new staff, increasing onboarding effectiveness.
- Resolved customer inquiries promptly, improving satisfaction ratings significantly.
- Developed standard operating procedures to ensure consistency and quality in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Agriculture - Education
East Texas A&M University
Commerce, TXSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Punctuality
Timeline
Driver
Lyft And Uber
03.2024 - Current
Server
Fisher Street Bar and Grill
03.2023 - 03.2024
Assistant Manager
Skeet's Tx Grill
04.2021 - 03.2023
Agriculture - Education
East Texas A&M University