Jennifer Henslin
Summary
Dedicated Senior Administrative Assistant with 17 years experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Senior Administrative Assistant
Department of Social Services
08.2007 - Current
- Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
- Utilized language translation services to ensure all clients needs are met.
- Contacted different states to verify if clients have active cases for Snap, Tanf or Medical benefits to combat fraudulent use of services.
- Entered data into system and updated client contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Scheduled state vehicle maintenance and tracked mileage use.
- Performed notary services.
- Reviewed Foster parent & Business payment claims for accuracy and processed timely.
- Fingerprinted staff and Child Protection kinship families for placement of children.
- Managed and tracked requests for kinship home study paperwork for potential family placements for children in care.
- Requested medical and school records and entered all information in database for children in Child Protective custody.
- Requested in state and out of state birth certificates for children in care.
- Screened clients against the Child Protective Services central registry to rule out substantiated history of abuse or neglect concerning children.
- Trained new hires in technology required to access company systems and complete job tasks.
Education
No Degree - Psychology
State University At Oswego
High School Diploma -
G. Ray Bodley Highschool
Fulton, NY01-1993
Skills
- Expert time management
- Prioritization and Multi-Tasking
- Meticulous Attention to Detail
- Filing and data archiving
- Accurate Data Entry
- Electronic Payment Coordinator
- Conflict mediation
- Data Privacy Management
- Team Collaboration
- Flexibility/Adaptability
- Appointment scheduling
- Customer service
Timeline
Senior Administrative Assistant
Department of Social Services
08.2007 - Current
No Degree - Psychology
State University At Oswego
High School Diploma -
G. Ray Bodley Highschool
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