Tenzin Miglak
RAMSEY
Summary
Professional administrative expert with significant experience in high-level support roles. Possess strong skills in calendar management, document preparation, and office operations. Known for collaborative leadership, adaptability, and results-driven approach. Highly reliable and effective in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant
North Memorial Health Hospital
Robbinsdale, MN
06.2023 - Current
- Developed and maintained positive relationships with healthcare providers, facilitating effective collaboration across departments.
- Implemented process improvements that enhanced workflow efficiency, leading to increased productivity across the administrative team.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Patient Registration Specialist
North Memorial Health Hospital
Robbinsdale, MN
05.2016 - 06.2023
- Facilitated patient registration processes to ensure accurate data entry and compliance with health regulations.
- Collaborated with healthcare teams to resolve patient inquiries and improve service delivery.
- Trained new staff on registration protocols and use of electronic health record systems for efficiency.
- Analyzed registration workflows to identify areas for process improvement, resulting in operational efficiencies.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
High School Diploma -
ALBANY HIGH SCHOOL
Albany, CASkills
- Proficient in Microsoft office
- Expert time management
- Confidentiality and discretion
- High-level multitasking
- Excellent interpersonal skills
- Effective problem solving
- Professional phone etiquette
- Scheduling and calendar management
- Office administration
- Administrative support
- Dedicated team player
- Time management
- Legal administrative support
- Detail-oriented approach
Languages
English
Full Professional
Hindi
Native or Bilingual
Tibetan
Native or Bilingual
Work Preference
Work Type
Full TimeGig WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$30/hr - $1000/hrTimeline
Senior Administrative Assistant
North Memorial Health Hospital
06.2023 - Current
Patient Registration Specialist
North Memorial Health Hospital
05.2016 - 06.2023
High School Diploma -
ALBANY HIGH SCHOOL