Hi, I’m
Jennifer Hernandez
Hostess
Las Vegas,NV
Summary
Cheerful Hostess with exceptional experience-enhancing customer experiences in a hospitality setting. Courteous, welcoming and friendly when directing customers and giving directions, taking reservations and food orders. Constantly finding new ways to exceed customers' expectations with personalized service, in a fast-paced environment while maintaining service standards and follow safe service regulations. With over 10 years of experience in F&B / Hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities and working under pressure with a positive attitude.
Overview
15
years of professional experience
Work History
Four Seasons Hotels Las Vegas, NV
Hostess
04.2013 - Current
Job overview
- Warmly welcomed guest, collected information from arriving and directed them to their table, or placed them on waitlist.
- Managed phone lines and facilitated up to 20-30 calls /day, took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating, menu and hotel information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Provided excellent hospitality service with helpful and friendly attitude.
Four Seasons HotelLas Vegas, NV
Housekeeping Room Attendant
04.2012 - 04.2013
Job overview
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
Patina Group RestaurantsLos Angeles, CA
Cashier
03.2006 - 11.2008
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and made recommendations.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
KmartLos Angeles, CA
Cashier /Team Member
10.2004 - 09.2006
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
Education
John Marshall Senior High SchoolLos Angeles, CA
High School Diploma
06.2003
Skills
- Front- and Back-Of-House Coordination
- Guest Greeting and Seating
- High-Volume Dining
- Time Management
- Table Assignment Management
- Multi-Line Telephone Systems
- Guest Satisfaction
- Large Party Preparation
- Good Communication Skills
- Microsoft Word
Hobbies
Makeup, Music, Coloring, Crafts, Puzzles, Reading
Languages
English
Spanish
Timeline
Hostess
Four Seasons Hotels
04.2013 - Current
Housekeeping Room Attendant
Four Seasons Hotel
04.2012 - 04.2013
Cashier
Patina Group Restaurants
03.2006 - 11.2008
Cashier /Team Member
Kmart
10.2004 - 09.2006
John Marshall Senior High School
High School Diploma
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