Jennifer Hernandez
Pharr,TX
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
Murphy Oil
Edinburg, TX
02.2009 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
Assistant Manager
Domino's Pizza
Pharr, TX
05.2006 - 01.2009
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Weslaco High School
Weslaco, TX05-2000
Skills
- Operations Management
- Customer Service Management
- Loss Prevention
- Supply Ordering
- Budget Administration
- Store operations oversight
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Murphy Oil
02.2009 - 10.2023
Assistant Manager
Domino's Pizza
05.2006 - 01.2009
High School Diploma -
Weslaco High School
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