Jennifer Hernandez
Bellaire,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Obtained CPR, CNA, TABC, SELLER-SERVER Licenses.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Advantage Point Behavioral
Houston
08.2024 - Current
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Assisted with the development of efficient office procedures for improved workflow.
- Facilitated communication among healthcare teams including nurses, physicians, therapists.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Scheduled evaluations and procedures for patients.
Server/Bartender
Lago Mariscos
Houston
05.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Customer Service Lead
Home Depot
Houston, TX
01.2021 - 07.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
Education
High School Diploma -
Alief Taylor Highschool
Houston, TX 07-2022
Skills
- Patient Care and Education
- Child Supervision
- CPR training
- Basic Life Support
- Health codes compliance
- Outgoing Personality
- Conversant in Spanish
Timeline
Patient Coordinator
Advantage Point Behavioral
08.2024 - Current
Server/Bartender
Lago Mariscos
05.2023 - Current
Customer Service Lead
Home Depot
01.2021 - 07.2024
High School Diploma -
Alief Taylor Highschool