JENNIFER HERNANDEZ
San Jose,CA
Summary
Experienced front desk receptionist and treatment coordinator with a proven track record of providing exceptional customer service and administrative support in fast-paced healthcare settings. Skilled in managing patient inquiries, scheduling appointments, and maintaining accurate records. Adept at multitasking and prioritizing tasks to ensure smooth operations and maximize patient satisfaction. Strong communication and interpersonal skills, coupled with a friendly and professional demeanor, contribute to fostering positive relationships with patients, colleagues, and healthcare professionals.
Overview
5
5
years of professional experience
Work History
Front Desk
Edenvale Dental
01.2021 - Current
- Greet patients when they arrive at the dentist's office
- Schedule appointments for patients
- Maintain patient accounts and records
- Prepare and send patient bills
- Submit patient claims to insurance companies
- Assist patients in filling out required intake and medical forms
- Confirm appointments with patients via phone or email
- Manage and organize specialist referrals
- Inform patients of payment options if applicable
- Keep track of office supplies and place orders for more supplies when necessary
- Perform basic accounting tasks such as taking patient payments and preparing billing statements
- Update patient insurance information
- Ensure all dental office equipment is functioning properly
- Sort and organize incoming and outgoing mail
- Maintain petty cash available in the dental office
- Ensure reception area is maintained and professional in appearance
Barista
Starbucks
01.2020 - 01.2021
- Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs
- Adhering to all safety, cleanliness, and decorum standards
- Above average ability to multitask in a fast-paced, high-demand environment
- Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars
- Educates customers on store offerings and coffee culture
- Regularly delegates tasks and leads team to achieve sales and drive through goals
Education
High School Diploma -
Luis Valdez Leadership Academy
Associates Degree - Child Development
De Anza College
11.2024
Medical Assisting Certification -
Carrington College
01.2021
Skills
- Patient Communication
- Leadership Skills
- Scheduling
- Treatment Estimate Planner
Websites
Languages
Spanish
Native or Bilingual
Timeline
Front Desk
Edenvale Dental
01.2021 - Current
Barista
Starbucks
01.2020 - 01.2021
High School Diploma -
Luis Valdez Leadership Academy
Associates Degree - Child Development
De Anza College
Medical Assisting Certification -
Carrington College