Summary
Overview
Work History
Education
Skills
Software Experience
References
Timeline
Generic

ADRIANA DIAZ

MIAMI,FL

Summary

Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Front Desk

Coast Dental
11.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.

Dental Receptionist

SUWANNEE SMILES
02.2024 - 09.2024
  • Scheduled, rescheduled, and canceled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.

DENTAL - FRONT DESK RECEPTIONIST AND X-RAY ASSISTANT

DAVIS FAMILY ORTHODONTICS
08.2022 - 02.2024
  • Skilled in multitasking and maintaining a calm and welcoming demeanor in a busy dental office.

CASHIER

1800 LUCKY
04.2019 - 06.2020
  • Proven ability to handle multiple tasks simultaneously, prioritizing work based on urgency and importance.

Front Office Receptionist

LIQUID BUBBLES DRY CLEANER
05.2017 - 07.2018
  • Managed high volume of phone calls and provided accurate information and assistance to callers.

Education

High School Diploma -

MIAMI SENIOR HIGH SCHOOL
MIAMI, FL
01.2015

Skills

  • Scheduling
  • Customer service
  • Data entry
  • Patient communication
  • Time management
  • Multitasking
  • Digital imaging
  • Radiation safety
  • Patient care
  • X-ray equipment operation
  • Sterilization

Software Experience

  • Citrix
  • Open Dental
  • EagleSoft
  • Microsoft

References

  • SIREY FORTEN, 786-716-3641
  • MARVIN PLAZAOLA, 786-663-2515
  • JASON VASQUEZ, 786-546-9001

Timeline

Front Desk

Coast Dental
11.2024 - Current

Dental Receptionist

SUWANNEE SMILES
02.2024 - 09.2024

DENTAL - FRONT DESK RECEPTIONIST AND X-RAY ASSISTANT

DAVIS FAMILY ORTHODONTICS
08.2022 - 02.2024

CASHIER

1800 LUCKY
04.2019 - 06.2020

Front Office Receptionist

LIQUID BUBBLES DRY CLEANER
05.2017 - 07.2018

High School Diploma -

MIAMI SENIOR HIGH SCHOOL

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ADRIANA DIAZ