Jennifer Hernandez
East Meadow
Summary
I am a reliable manager that demonstrates high levels of ownership and initiative. I possess exceptional work ethic and a desire to go above and beyond to exceed company expectations. I thrive in fast-paced, deadline-driven environments to manage goals and team development. I am a motivational leader and problem-solver that teaches the team building and customer service skills. I focus on using training and developing to monitor employee engagement and performance.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Manager
H&M Hennes & Mauritz
Hicksville
05.2008 - Current
- Managed inventory levels and optimized stock replenishment processes.
- Trained staff in visual merchandising and store presentation standards.
- Coordinated sales promotions and marketing initiatives to drive foot traffic.
- Facilitated team meetings to align on goals and share best practices.
- Developed staff training programs to enhance product knowledge and service skills.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Onboarded, trained, and developed all staff.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance and vacation requests
Education
Associate of Science - Psychology
University of Central Florida
Orlando, FL 08.2006 - 06.2008
Skills
- Bilingual
- Leadership
- Time Management
- Attention to detail
- Strategic thinking
- Verbal and written communication
- Training and Development
- Employee Relations
- Policy implementation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Awarded Employee of the Month
- Received nomination for Erling Parson Award
References
References available upon request.
Timeline
Manager
H&M Hennes & Mauritz
05.2008 - Current
Associate of Science - Psychology
University of Central Florida
08.2006 - 06.2008