Jennifer Hernandez
Las Cruces
Summary
Detail-oriented and reliable professional with extensive experience in front desk operations within the healthcare sector. Skilled in managing patient scheduling, ensuring HIPAA compliance, and training new staff to foster a welcoming clinic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Children's Dental Clinic Of Las Cruces
Las Cruces, NM
05.2022 - Current
- Greeted and assisted patients, ensuring a welcoming environment in the clinic.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Trained new reception staff on office procedures and customer service best practices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Medical Records/Front Desk Receptionist
La Clinica De Familia Inc.
Las Cruces, NM
06.2021 - 05.2022
- Organized and maintained accurate medical records in compliance with healthcare regulations.
- Managed filing systems, ensuring timely updates and proper archiving of patient files.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
CCMA - Medical Assistant
Pinnacle Institute
Las Cruces, NM08-2026
High School Diploma -
Las Montanas High School
Las Cruces, NM05-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Documentation and reporting
- Positive and professional
- Attention to detail
- Problem-solving
- Punctual and reliable
- Schedule management
- Billing and invoicing
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Children's Dental Clinic Of Las Cruces
05.2022 - Current
Medical Records/Front Desk Receptionist
La Clinica De Familia Inc.
06.2021 - 05.2022
CCMA - Medical Assistant
Pinnacle Institute
High School Diploma -
Las Montanas High School