Jennifer Heronema
FedEx
Windsor
22
years of professional experience
Professional goal-oriented manager with a track record of retail success. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Ambitious and results-driven General Manager with over 10 years of experience forming strategic alliances with organizational leaders to align and support sales initiatives.
Work History
Courier
9 Months- Delivered packages efficiently, ensuring on-time arrival and customer satisfaction.
- Managed route planning to optimize delivery schedules and reduce delays.
- Assisted in training new couriers on safety protocols and operational procedures.
- Monitored vehicle maintenance to ensure reliability and compliance with safety standards.
District Manager
8 Months- Drove sales for 36 stores in the district, resulting in an annual volume.
- Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
- Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
- Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
General Manager
8 Years 5 Months- Created effective business plans to ensure that strategic decisions were in line with long-term goals.
- Was in charge of hiring, assigning, training, motivating, and terminating employees.
- Worked directly with management, and employees to brainstorm, discuss strategy, and mitigate everyday work issues.
- Worked directly with the customers and made sure product was available for sales.
- Followed procedures set by the company to ensure paperwork and inventory was done correctly and kept up with standard.
- Implemented cutting-edge programs, such as the key retailing program, to boost employee retention and reduce turnover. Implemented cutting-edge programs, such as the Standards to assist customers overall experience.
Cashier
3 Years 2 Months- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Looked over weekly sales circulars and kept track of price changes.
- Trained team members to work as cashiers in accordance with company policies and procedures.
Education
Some college (No degree) - Business
- Business
High School
Skills
Coaching and mentoring
Team standards
Conflict resolution
Goal attainment
Customer service-oriented
Project development
Customer service
Organized
Effective leader
Relationship building
Employee scheduling
Inventory management
Performance improvement
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
Courier
FedEx
11.2025 - CurrentRead More
District Manager
Dpi Specialty Foods
10.2017 - 06.2018Read More
General Manager
King Soopers
03.2009 - 08.2017Read More
Cashier
Costco Wholesale
07.2004 - 09.2007Read More
Iver C Ranum
High School
Read More
Front Range Community College
Some college (No degree) from Business
Read More
Colorado State University
from Business
Read More